this post was submitted on 09 Jul 2024
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[–] [email protected] 9 points 4 months ago (2 children)

Yup. User probably put the pc to sleep and woke it up.

[–] [email protected] 5 points 4 months ago (1 children)

Or they shutdown and turn it back on, which doesn't count in windows as restarting unless you disable fast-startup. So you get annoyed tech support thinking the user is a liar and an annoyed end user that knows they turned it off and on again.

[–] [email protected] 1 points 4 months ago

I usually just explain why we have to do a restart again, which is what you described cause I run into that a lot

[–] TheFogan 2 points 4 months ago

Or turned off the monitor and turned it back on.