this post was submitted on 07 Sep 2023
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BMW Is Giving Up on Heated Seat Subscriptions Because People Hated Them::The blowback worked—but subscriptions for software-based new car features will continue, according to a BMW board member.

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[–] [email protected] 355 points 1 year ago (15 children)

Going forward, BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.

The fuck it is. You offer car features at time of sale. And if you want me to like your brand, at best you offer OTA or wifi updating for free to enhance the experience, and make me want to buy your next car.

You try and nickel and dime me for shit technology that has been around for 20 years, and I could give two fucks. I'll plug in my phone, ignore your entire. Infotainment and actively campaign for it to fail and blow up in your face.

[–] [email protected] 203 points 1 year ago (7 children)

They're just trying to recoup the cost of being forced to install turn signals even though their drivers don't need them.

[–] [email protected] 47 points 1 year ago (10 children)

They’re recouping the costs of hiring an in house orthodontist to fix all them buck tooth grills they made.

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[–] [email protected] 21 points 1 year ago

My running theory for Audi is they started uniquely animating their indicators so people would use them. Not because they should, but because it made them feel special. Thus reducing the stereotype before getting to BMW levels.

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[–] [email protected] 35 points 1 year ago (2 children)

Agreed, subscriptions only make sense when there is an on-going service, like on-star (no idea if it is worth anything).

So if the digital assistant and driver assistance programs where getting service updates, then this would make sense. However, I'd say that driver assistance really shouldn't need a lot of updates if it was truly ready for the road.

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[–] [email protected] 26 points 1 year ago

Enshitification will continue until morale improves

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[–] [email protected] 168 points 1 year ago* (last edited 1 year ago) (5 children)

Did cars peak around 2016? That's when you could get a plug in hybrid, with Bluetooth audio, a rear view camera, but no spyware or mandatory subscriptions. Sure they'd pester you to get SiriusXM but you could just say no.

[–] [email protected] 47 points 1 year ago

I'm not sure I'd agree on no spyware. Systems like OnStar are still tracking locations and are deeply integrated into the car. But at least this is before they subscription-ized basic features.

[–] [email protected] 20 points 1 year ago (8 children)

Cars peaked in 2004 or 2005, most cars since then seem to be user data collection engines with wheels attached.

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[–] [email protected] 114 points 1 year ago (4 children)

Pretty sure signal lights are a subscription option, and nobody that drives a Beemer has subscribed.

[–] [email protected] 57 points 1 year ago (4 children)

If you ever feel like your just a cog spinning endlessly in a machine with no real purpose in your career, remember that there is a man in Germany who has a job installing turn signals on BMWs.

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[–] [email protected] 23 points 1 year ago (1 children)

Signalling is trickle down bullshit that only helps those who come after you. You don't buy a BMW because you want to help others.

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[–] [email protected] 109 points 1 year ago (3 children)

give up

No. That's not what companies do.

BMW and Mercedes were the "leaders" in milking their customers and thus they got the most bad press. All BMW is doing is waiting until more companies start doing this and the whole idea of subscriptions in the car business becomes normalized to the public.

Unless consumers continue to shun this concept and the press blasts these companies for trying to push this nonsense, it will make a comeback in the years to come. Unfortunately, I simply do not think consumers will look at their long-term interests. Its like telling gamers not to pre-order the hottest upcoming releases because it encourages companies to release buggy software... all the pleading in the world ends up falling on deaf ears. Same too, I believe, will happen in the car market.

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[–] [email protected] 108 points 1 year ago (15 children)

HA, I read the title and thought "what is going on? I love my seat warmers" - I completely overlooked the word subscription because it is absolutely absurd that there would be an ongoing cost to the consumer for a feature that provides no ongoing cost to the manufacturer.

[–] [email protected] 50 points 1 year ago (3 children)

The cost of things has detached from what it costs to put the thing in the hand of the consumer, to instead a model of "what is this worth to you".

[–] [email protected] 37 points 1 year ago (4 children)

Under capitalism it's always been the case of"what is this worth to you". The difference is in the past if a company overcharges then a competitor could come along and undercut them (so long as the gap was big enough that it made financial sense).

Unfortunately, monopolies, regulatory/government capture, vertical integration, marketing and cartels have gotten so far out of control that consumers are left with little choice but to suck it up. And most governments in the Anglosphere don't really care.

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[–] [email protected] 97 points 1 year ago (6 children)

I hate everything about the idea of paying a subscription for a....{checks notes}...car. It's already bad enough when people are paying monthly for car payment or lease payment, now they get hit with a subscription for software?

I hate this timeline.

[–] [email protected] 17 points 1 year ago* (last edited 1 year ago) (2 children)

just passing by, just wanted to say i liked your content a lot.

  • your username, 'Charles Darwin'.
  • the 'checks notes', bc you feel like a tired medician raising a brow when reading the umpteenth diagnosis report of 'stupidity' in this world.
  • the 'i hate this timeline', bc our actions made us end in one of the world's bad ends.

so please, take my upvote and my upcomment, and have a nice day.

[–] [email protected] 17 points 1 year ago (6 children)
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[–] [email protected] 94 points 1 year ago (7 children)

Heated seats is my goto example as an attack on ownership. Good to see it stop but I don't want your proprietary software or SaS either. Give me a dumb car with no computer.

[–] [email protected] 32 points 1 year ago (9 children)

Seems to be harder and harder to get a new car without all those "smart" features. Soon, it might be impossible to find one at all, just like it's impossible to find consumer-grade dumb tv in the market right now.

[–] [email protected] 22 points 1 year ago

It's why I am considering availability of public transportation when house-hunting nowadays. When my car breaks down, I hope to be able to NOT buy a new one. Ideally, for the rare occasion that I need one in the future, I could rent one.

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[–] [email protected] 71 points 1 year ago (1 children)

BMW really doesn't understand this business model. They tried to pull this shit with CarPlay in 2018 as well. Which one could buy as an €300 option, which was rediculous by itself, but was later moved to a fucking subscription.

It also caused a huge uproar, largely forgotten by Covid now, but they also had to backtrack that. And now they've tried it again, also to backtrack again.

Fix your cars to be a better value prop than that fuckface's or the Chinese cars. Then you'll make tons of money. Not by nickel and diming your customers.

[–] [email protected] 33 points 1 year ago (19 children)

No, you're not understanding.

They save money by only producing the luxury model. Then they disable the feature electronically.

But to prevent you from just jailbreaking the car, they need to have a system to monitor your status. So they need to be able to check and update software that you can't control, etc etc.

It's still greed, but it's like greed with extra steps.

People were objecting to the subscription, but they should have been objective to the locked features.

They'll never stop the shitification, it maximizes profit.

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[–] [email protected] 69 points 1 year ago (1 children)

Just a reminder that if consumers hate it enough, they can have the power to change those decisions. If they or content or "don't care" they are passively agreeing and allowing it continue. Let your voices be heard, share articles like the Mozilla investigating car companies that collect your sex life and biometrics. Let your representatives know.

[–] [email protected] 19 points 1 year ago (11 children)

The only thing that matters is voting with your wallet

[–] [email protected] 19 points 1 year ago (1 children)

The problem is all the other people voting the wrong way with their bigger wallets.

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[–] [email protected] 44 points 1 year ago

Damn, who would've guessed people are tired of subscriptions?

[–] [email protected] 39 points 1 year ago (1 children)

Someone must've found an easy way to jailbreak their cars

[–] [email protected] 18 points 1 year ago (1 children)

I was going to say it wasn't that people hated them, I was thinking it was BMW users either didn't want to pay or found a buddy to do it for free.

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[–] [email protected] 38 points 1 year ago (1 children)

This has to end, somehow. Or pretty soon we will have shoes with soles subscription: you want a proper shoe, you will have to pay a monthly quota.

[–] [email protected] 42 points 1 year ago (9 children)

Modern-day low-quality shoes are already kind of a walking subscription

[–] [email protected] 51 points 1 year ago (2 children)

The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money.

Take boots, for example. He earned thirty-eight dollars a month plus allowances. A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of OK for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. Those were the kind of boots Vimes always bought, and wore until the soles were so thin that he could tell where he was in Ankh-Morpork on a foggy night by the feel of the cobbles.

But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that’d still be keeping his feet dry in ten years’ time, while the poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet.

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[–] [email protected] 37 points 1 year ago (4 children)

Subscription based models is how they kill the second hand car market. No one will touch a BMW with a subscription off lease.

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[–] [email protected] 36 points 1 year ago (1 children)

I would love to see the sales metrics that made them backpedal

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[–] [email protected] 30 points 1 year ago* (last edited 1 year ago)

[...] but subscriptions for software-based new car features will continue, according to a BMW board member.

I wonder what they're going to try to nickel and dime people over next. I mean, if they're offering internet service/access or other things that are an ongoing service, fine. That's mostly fair... but if they're charging you to flip a bit in the car's internal database (or even worse, a central database somewhere that keeps your car's data) but the feature is installed in your car and costs BMW nothing to enable it, then ewwwwwww

Took a deeper look at the article...

[...] BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.

Hahahahahaha no. For the most part, absolutely no.

[–] [email protected] 27 points 1 year ago (2 children)

Next: brakes subscription 😁

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[–] [email protected] 26 points 1 year ago (2 children)

Seems a little bit like when your cell phone carrier disables the tethering feature on your phone and wants to charge you money to enable that. For me, infuriating to know that I'd paid to have hardware capable of being a wifi hotspot, then to be charged to use it. The "service" being provided amounts to first-we-degrade-the-thing-you-paid-for, then we-charge-you-ransom-to-get-it-back.

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[–] [email protected] 25 points 1 year ago

Look, it's shitty that they're putting this stuff behind a software lock and subscriptions just like the shitty practices of the gaming world but with shitty behavior comes opportunity with the cracking world.

[–] local_intruder 25 points 1 year ago (1 children)

No way, I cannot believe that didn't work. Shocked

[–] [email protected] 22 points 1 year ago (3 children)

I actually am, usually companies force their shit down the consumers throats and they happily gulp it down, buying their new products when they come out as well. This is a pleasant surprise to me

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[–] [email protected] 21 points 1 year ago

Good, good, don't buy that shit people.

[–] [email protected] 21 points 1 year ago (5 children)

there was a subscription to pay for fucking heated seats?? even when you buy a car you dont buy a car

[–] [email protected] 17 points 1 year ago (1 children)

"Turning the engine on between midnight and 6AM is a premium feature. Subscribe now for only $29 per month. BMW. Sheer driving pleasure."

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[–] [email protected] 19 points 1 year ago
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