this post was submitted on 22 Oct 2024
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Mobile orders are ruining our world (lemmy.world)
submitted 4 weeks ago* (last edited 4 weeks ago) by [email protected] to c/[email protected]
14 comments fedilink hide all child comments
 

Standing in line at Publix, 12 people in line, one person working, and the other lady is preparing 20 mobile orders that are for an hour in advance. So we have to stand here for 25+ mins, then we get up there... They have 50+ lunch mobile orders that day. INSANE like WTF? Why do they allow this bullshit? Starbucks locations stopped doing it. Why does Publix allow it? Stand in line like the rest of us. Bullshit man. They wouldn't even give them another person to make subs, just 1 person for the lunch rush line.

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[–] [email protected] 0 points 4 weeks ago

Same with every Dunkin Donuts around me. You go in to order, say what you want, then wait forever while they fill a dozen mobile orders and try to coordinate delivery pickup

[–] [email protected] 0 points 4 weeks ago

Maybe you're not doing it like the rest of us?

[–] [email protected] 0 points 4 weeks ago

It's as bad at Kroger.

There's one and half aisles that are basically unusable because it's where they stage the online orders. Then you've got the employees pushing these giant trollies around full of baskets for online orders. Ugh.

[–] [email protected] 0 points 4 weeks ago (2 children)

That doesn’t sound like a mobile ordering problem. That sounds like a staffing problem.

[–] [email protected] 0 points 4 weeks ago

Exactly. Imagine if all those orders weren't mobile, and were in fact local. The queue would be insane, visually. Now you only have the queue mentally. Either way the solution is more workers.

[–] [email protected] 0 points 4 weeks ago

That doesn’t sound like a mobile ordering problem

It's a little bit of both... it's a mobile ordering problem caused by excessive demand. Starbucks has the same issue resulting in lots of stores disabling mobile ordering entirely during peak hours. Because they had people trapped in the drive-thru or in store for 20 to 50 minutes awkwardly waiting around for their orders, and people aren't even making them because they are working on mobile orders. It's a horrible business model. Mobile order basically allows you to completely circumvent the natural order of supply and demand in a way that doesn't make sense.

[–] [email protected] 0 points 4 weeks ago

If they're doing the orders by the time they were received, then it's no different than standing in a long queue for people to order. It would probably be easier to bring back the number ticketing system, but regardless it should not be different than people coming into the store and standing in line. If they're doing the mobile orders first, then that's most likely a contractual obligation that these employees have no control of. No offense, but as a whole society we now expect ourselves to receive service instantly and any form of delay is inconvenient and frustrating. I get it, but patience is a virtue

[–] [email protected] 0 points 4 weeks ago (2 children)

Don't blame the people ordering online, they are not the problem. Publix being too greedy to hire extra staff is the problem.

[–] [email protected] 0 points 4 weeks ago (1 children)

Also too greedy to implement online order rate limiting so their workers won't get overwhelmed.

[–] [email protected] 0 points 4 weeks ago

This is it, really. Fundamentally, the people placing online orders just want to exchange money for lunch, same as OP.

In the old days though, they would show up, see the line was too long, and some percentage of them would leave. Publix needs to increase staffing, implement rate limiting (I think they call it "Order Throttling" in this space), or partially prioritize the people who want their sandwich bad enough to spend their own time waiting. I assume there's some metric that would optimize it, and even if not, some reasonable guesswork (alternate prep of in-person versus mobile orders?) would help with the physical traffic jam and angry luddites (no offense, OP 🤣).

[–] [email protected] 0 points 4 weeks ago

Don't blame the people ordering online, they are not the problem

I disagree. I see plenty of entitled, snarky people come in wondering where their mobile order is. They see a line of 20 people and they expect their mobile order to be sitting there waiting for them, but the one lady who is making all those mobile orders is severely behind because she has a pile of them to get through. Same thing with Starbucks too. Perfect example there. Lots of nasty, aggressive people come into the store demanding to know where their mobile order drink is because they placed it two minutes ago and completely ignored the estimate.

[–] [email protected] 0 points 4 weeks ago (1 children)

Two words: rate limiting

[–] [email protected] 0 points 4 weeks ago

Rate limiting tied to staffing levels at the very least!

[–] [email protected] 0 points 4 weeks ago

hm where I work generally we just go in order of fist come first served so mobile orders don't get any special treatment