this post was submitted on 22 Oct 2024
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Mildly Infuriating
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That doesn’t sound like a mobile ordering problem. That sounds like a staffing problem.
Exactly. Imagine if all those orders weren't mobile, and were in fact local. The queue would be insane, visually. Now you only have the queue mentally. Either way the solution is more workers.
It's a little bit of both... it's a mobile ordering problem caused by excessive demand. Starbucks has the same issue resulting in lots of stores disabling mobile ordering entirely during peak hours. Because they had people trapped in the drive-thru or in store for 20 to 50 minutes awkwardly waiting around for their orders, and people aren't even making them because they are working on mobile orders. It's a horrible business model. Mobile order basically allows you to completely circumvent the natural order of supply and demand in a way that doesn't make sense.