this post was submitted on 22 Oct 2024
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Mildly Infuriating
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Also too greedy to implement online order rate limiting so their workers won't get overwhelmed.
This is it, really. Fundamentally, the people placing online orders just want to exchange money for lunch, same as OP.
In the old days though, they would show up, see the line was too long, and some percentage of them would leave. Publix needs to increase staffing, implement rate limiting (I think they call it "Order Throttling" in this space), or partially prioritize the people who want their sandwich bad enough to spend their own time waiting. I assume there's some metric that would optimize it, and even if not, some reasonable guesswork (alternate prep of in-person versus mobile orders?) would help with the physical traffic jam and angry luddites (no offense, OP 🤣).