you know the computer thing is it plugged in?
A community for memes and posts about tech and IT related rage.
Many users are like this, but you just have to take their words as mean yes, now would be a good time please.
The fact that they were being polite was more than enough to give them a pass on not being fully present in the conversation.
It's the people who take out their aggravation on you while making impossible demands and not paying attention, that get to you.
Yeah, if someone's livechatting with support to get help with something, I don't see why they'd answer anything other than "now please"? It'd be different if "when's a good time for us to send a technician to your house?" or such... it feels like the question is just asking to get annoyed responses from customers.
People are busy and forget what's not immediately in front of them. I worked remote support for a defense company for a number of years, and the number of times I remoted to peoples computers after asking me to remote in and they had ITAR or some other classified or even just personal information like social security numbers from HR still on the screen is pretty high. The company would say it's a potential fire-able offense but for the most part we would just minimize anything we didn't recognize or ask them to close it so we weren't exposing ourselves or them to any potential issues. Everyone gets stressed at work, and when you are stressed and upset about something not working, people are down right forgetful sometimes until you nudge them in the right direction. But after dealing with 1000s of angry people, it's honestly satisfying to have those people that go from yelling to happy by the end of the call. It's remarkable how many people will start by treating you like crap and by the end of the call will be asking who your supervisor is so they can send them a message letting them know how much they appreciated your help. A small chunk of IT ends up being an untrained therapist. Lol
We put out a pizza day every fortnight for 60 pizzas that we offer to the community, but we schedule it to the specific pizza. Every single pizza needs to be accounted for by time and the selection of ingredients so it's piping hot and scheduled to pick-up. But when we post our offerings, we often get the same thing, people just don't read the rules, they don't take the time so often just simply post a reply "yes please sign me up for (say) a pepperoni and mushroom, thanks!" - kinda infuriating and yes, I honestly think reading comprehension is a problem in our community.
Instructions unclear, dick stuck in pizza oven
I'll take one as well!
No pizza for you!