this post was submitted on 02 Oct 2024
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A former jockey who was left paralyzed from the waist down after a horse riding accident was able to walk again thanks to a cutting-edge piece of robotic tech: a $100,000 ReWalk Personal exoskeleton.

When one of its small parts malfunctioned, however, the entire device stopped working. Desperate to gain his mobility back, he reached out to the manufacturer, Lifeward, for repairs. But it turned him away, claiming his exoskeleton was too old, *404 media *reports.

"After 371,091 steps my exoskeleton is being retired after 10 years of unbelievable physical therapy," Michael Straight posted on Facebook earlier this month. "The reasons why it has stopped is a pathetic excuse for a bad company to try and make more money."

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[–] [email protected] 192 points 1 month ago (2 children)

Fortunately, Lifeward eventually capitulated and Straight was able to get his exoskeleton repaired — but that was only after an intense campaign in which he went on local TV, got highlighted in a horse industry publication, and gained steam on social media. If it weren't for that, he could still be struggling to find a way to get his mobility back again.

Uhg, needed bad PR before they changed their mind

[–] [email protected] 35 points 1 month ago* (last edited 1 month ago) (2 children)

got highlighted in a horse industry publication

Wait what?

Edit: duh, he was a jockey. I should let the moment of confusion settle before replying.

[–] [email protected] 31 points 1 month ago
[–] [email protected] 16 points 1 month ago (1 children)
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[–] [email protected] 146 points 1 month ago (1 children)

The future is stupid, we were promised jetpacks, not planned obsolescence mobility devices.

[–] [email protected] 16 points 1 month ago

Oh, we already have jetpacks. They're just not affordable for the average person and are insanely dangerous to fly with. Also, afaik, they only get less than an hour of flight time.

[–] [email protected] 121 points 1 month ago (2 children)

This is why nobody should ever put any tech in their brain. Among 50 billion other reasons.

[–] [email protected] 79 points 1 month ago* (last edited 1 month ago) (4 children)

Oh that already happened too. A bunch of blind people got implants and the company abandoned them.

[–] [email protected] 13 points 1 month ago (2 children)

The first thing that came to mind.
This is turning into a pattern now, fuck, I wish the lawmakers would fucking do something about it!

Context for other readers: 'Their Bionic Eyes Are Now Obsolete and Unsupported' by Eliza Strickland and Mark Harris.
It's a disgrace.

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[–] [email protected] 12 points 1 month ago

That came to mind, too. If this shit isn't open source it is not worth spit.

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[–] [email protected] 91 points 1 month ago (4 children)

Prosthetics that are no longer supported, should be fully open sourced.And the copyright should immediately expire.

Support your products, or let others do it.

[–] [email protected] 22 points 1 month ago

Absolutely 100% this. Or at the very least, have all schematics and software source code and other such things placed in escrow so if the company refuses to support them there is some kind of option. This goes double for anything implanted.

[–] [email protected] 20 points 1 month ago (3 children)

I work as a biomed, our hospital had to buy completely new sets of a type of ultrasound machine we have. Why?

Because in order to do the yearly preventative maintenance you have to go through the manufacturers program to test calibration. They stopped supporting it this year and shut it down. Legit these machines were working just fine, but now in order to keep up with verifying accuracy they're essentially bricked. They did it on the exact day they hit the year mark that they legally were required to support in order to sell medical grade equipment passed.

This is only going to get worse, not better.

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[–] [email protected] 6 points 1 month ago

The IP and copyright laws is century old and in dire need to get reformed. Nintendo being able to takedown a video just because it show the title screen of one of their game for literally a split second is ridiculous. Or a studio able to take all of the revenue from someone's video because they hummed a tune for a few seconds.

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[–] [email protected] 78 points 1 month ago (1 children)

Poor guy, I guess legally he hasn’t got a leg to stand on.

[–] [email protected] 24 points 1 month ago

Thnx, that was some dark humor that really hit the spot for me.

[–] [email protected] 40 points 1 month ago (2 children)

He shouldn’t stand for this!

[–] [email protected] 14 points 1 month ago (2 children)

He can't. He's paralyzed and his exoskeleton is broken.

On a more serious note, the 404media article (login wall) reports the problem was that the wristwatch controller for the exoskeleton had its battery wire's solder joint break. They seem to be trying to frame it as a right to repair issue, but that's a trivial repair for anyone with basic electronics experience.

[–] [email protected] 26 points 1 month ago (1 children)

It’s a trivial repair assuming that’s the extent of the damage and there’s not any quirks associated with an extremely complex medical device that has no documentation whatsoever. Like maybe after not having the controller’s power supply connected for such a length of time there needs to be a calibration process upon bringing it back to life that can only be done with proprietary software

The biggest thing though is that by going in and fixing it yourself you open yourself to the possibility that the company will now say “oh this was worked on by someone else and that’s why it’s broken, we won’t work on it now”. That’s the state of repair rights in America, vendors are openly hostile to people who fix their own things even if they do it sufficiently. We used to have political representation that gave us regulations to allow us to work on and even modify our cars without impacting the warranty but that’s been eroded and there’s not really anything of that nature for tech stuff (other than judgements saying broken warranty seals don’t count for anything)

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[–] [email protected] 28 points 1 month ago (5 children)

This is something I wish cyberpunk media touched more on.

One thing I always thought about when playing cyberpunk 2077 is why wouldn't companies have a failsafe for their equipment being used against them. In the game, you can use cyber decks from Arisaka and Militech and be able to hack and assault their infrastructure and employees with impunity.

I am not really sure companies would allow that...

[–] [email protected] 15 points 1 month ago (2 children)

Overlooking the concept of a failsafe? How did they get past the concept of the subscription model?

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[–] [email protected] 12 points 1 month ago (5 children)

Presumably those failsafes can be circumvented and your character being a cool hacker applies those exploits to their hardware.

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[–] [email protected] 9 points 1 month ago (1 children)

why wouldn’t companies have a failsafe for their equipment being used against them

Because they got tired of paying for the whiny engineers that would have to implement the failsafe and so they fired them all.

[–] [email protected] 9 points 1 month ago

so they fired them all

Even fictional evil companies need to meet goals set by the board.

[–] [email protected] 8 points 1 month ago

That's the problem with cyberpunk as a genre. Its to cool. The first Deus Ex did it right. If it was in the hands of a better developer Watch Dogs could have too.

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[–] [email protected] 25 points 1 month ago (1 children)

I work in appliance repair. My favorite appliance to fix are sub zero refrigerators. They're easy to work on, straight forward and the company continues to support their product as far back as models from the 1970s.

Subzero makes nothing more than household appliances a thankless industry plagued by planner obsolescence and they can supply parts for their appliances longer than a medical company.

[–] [email protected] 7 points 1 month ago (3 children)

So I looked them up, and the cheapest home-style refrigerator they sell costs $10,000. Am I missing something or are they really just that expensive?

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[–] [email protected] 24 points 1 month ago

Ghost in the Shell called it thirty years ago.

[–] [email protected] 18 points 1 month ago (1 children)

Imagine if Intel snapped and disabled Stephen Hawking's wheelchair and computer, and he needed to pay for a new one with a different voice, absolutely helpless without it.

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[–] [email protected] 13 points 1 month ago
[–] [email protected] 11 points 1 month ago (1 children)

371k steps over 10 years is like 100 steps per day. Is it really slow, or did he only use it once a week?

[–] [email protected] 30 points 1 month ago (1 children)

My guess is he would use a wheelchair at home where the area is prepared to accommodate it. The exoskeleton is likely slower and harder to wear around the house, but can make him mobile in places where a wheelchair can't go.

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[–] [email protected] 9 points 1 month ago

Anything related to healthcare has no business being any closer to the whims of "the market" than the public roads.

It would be unheard of for a government to stop maintaining a public road because whomever was supplying some ingredient of the asphalt said that particular mix is "to old and the new mix is not compatible with the roads created using the old mix".

They don't want to do it anymore, fine, then provide whatever is needed for someone else to maintain it for the cost of the materials to print/email/upload to GitHub the technical documents. It should not be legal to get someone hooked on your life altering medical device then rug pull them like this.

[–] [email protected] 6 points 1 month ago

He should send it to StezStixFix.

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