this post was submitted on 04 Jan 2024
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I work in IT, at my second full-time job at a small financial firm in Manhattan I would get at least 2-4 tickets a day that said "my computer doesn't work, please take a look" and 90% of the time it was one of two issues:
The tower was off but the monitors were on
The tower was on but the monitors were off
Occasionally it was the Display Port to HDMI dongle became dislodged or bent which stopped the PC from POSTing (of course I didn't blame them for this one)
These people were in their 40s and didn't know how to press a fucking power button even though they had been using the same computer for years. Some would even say "I know the monitors are on because I see the yellow lights on it, but when I move the mouse nothing happens!". After about a month of this I would just say "Hi", press the power button, and then walk away shaking my head. This was in like 2016.
My dad was an electrician by trade and he would always tell me a story about how he was working at a nuclear power plant that was being built in the early 90s and the engineers didn't know how to turn on the PCs they worked on every day and he would have to show them.
Not PC related, but I was a service technician for a company that sold ice cream machines and I had this one call that I'll never forget... This woman has a store built for her, we just came come to train her on how to use the machines (the important bit for this being a switch: day mode and night mode.) When you leave for the day you switch to night mode and when you come back you set it to day mode so it freezes. She calls us saying all the ice cream is too soft and almost liquid. She never switched from night to day... Like it's one step. Only one step. You come in and flip the switch from night to day lol
I felt terrible about having to charge her for it but I had no control over that.
Haha nice. That was essentially like my job. I went from upgrading PCs all over a hospital to turning on computers in a small office building. I'd get a max of 10 tickets a day in 8 hours, half of which were power button related.