this post was submitted on 13 Dec 2023
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duh.
the point of saying allowed is that consumers and the market in general should not put up with it.
Consumers and the market in general won't face the customer service on average. We can't expect the change to come from there.
My comment meant more that they should legally not be allowed to have a customer service that bad. Something like requiring at least X non-outsourced employees working on call centers for every Y customers the company serves. I'm pretty confident nowadays most companies don't even have a single one.