218
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
218 points (96.6% liked)
Technology
58303 readers
13 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
All the retail shops that were built 20+ years ago have a ton of un-peopled check-out stands. My local grocery store. My bank branches. The hardware store.
Companies have reduced their staffing to two or three checkers and a self-checkout line.
We're doing the work for them. They're hoarding the profits. It's a mess.
My local BofA branch has twelve or thirteen checker stations and I've never seen more than two people at the counter. I don't know when the branch was built, but it was clearly at a time when the semblance of customer service existed. Now, long lines and poor service are normalized and the idea that you'd shop around for a better experience is non-existent.