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It's an understandable response. They were previously in a position where this was such an obvious concept that it didn't merit any thought, and now they are required to have an understanding of networking and federation in order to understand how well actually this a fundamental part of how distributed systems work and isn't technically a bug.
From their perspective this seems like a fairly straightforward problem. Obviously (to us) it's not, but the threshold for the fediverse shouldn't be that you deeply understand federation if there's ever going to be meaningful adoption.
As an aside, your personal domain is timing out.
Damn, thanks, I have a bad implementation of getting Twitter avatars and now that Twitter redirects everything which is not logged in my implementation goes into redirect hell every time someone opens a page with a Twitter comment. Perhaps I'll find the time tonight to look for a fix.
It seems I was able to fix it by adding
curl.max_redirects = 3to my caching code. No idea why it would hang without it because it gets the image from Twitter just fine now too.