this post was submitted on 09 Dec 2024
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to top it off, the problem was a "serverHold" which as I understand can only be initiated by the top-level domain registrar, so the only way to make sure it doesn't happen again is not to use a .io domain
I think you mean registry; they're the sole entity responsible for managing the domain. Registrars are just the ones selling them. Technically speaking server status codes are supposed to be set by the registry, but I imagine they have some system in place to let registrars set certain status codes automatically.