this post was submitted on 22 Oct 2024
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I work in a computer shop and talk to regular computer users all day everyday.
The average user might know what a browser is. Most don't know that the Internet is outside of their computer.
Real quotes like this happen everyday: "I just get on the green one to check my Google". Translation: I check Gmail using the Edge browser.
It took me 25 minutes the other day to explain what video chat was and that FaceTime is only one kind of it, and it's only available on Apple devices, of which an HP laptop is not.
Do not underestimate the computer illiteracy of the common person.
I always find this article fascinating: https://www.nngroup.com/articles/computer-skill-levels/