this post was submitted on 27 Sep 2024
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If you have a dispute with Valve you have to hire a lawyer to take them to court. No "third party" mediation
Most disputes most likely fall far below the limit for small claims, where a lawyer is not required, or even allowed in many cases.
Isn't it often in both parties to settle things out of court? For the one that'd sue it's usually more money at less cost and the company gets around possibly having a bad precedent set and the bad publicity to potentially losing in court.
This is probably aimed at people creating issues in the hopes of getting a settlement for something that has a slim (but Nonzero) chance to hold up in court.
It's a company - I think this aims at people only bringing serious claims and reducing the paperwork for them - but since it's Valve people will glorify everything they do
That's not what arbitration is. This doesn't stop valve from reaching a settlement, it stops them from using fake privately funded bench trials
Binding arbitration means the results are legally binding, non-binding arbitration means a judge needs to approve the arbitration results before it's final. Sometimes it's with an off duty judge, sometimes anyone can be the arbiter
Regardless, on one side you have a repeat customer, on the other you have someone who will probably never be back - there's a built in conflict of interest