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The Sound Of Failure At Sonos (www.forbes.com)

submitted 3 months ago by AnActOfCreation to c/[email protected]

21 comments fedilink hide all child comments

Sonos's botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.

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[–] [email protected] 14 points 3 months ago (1 children)

At least Spotify has a built in button to just select one of their speakers, so you can use that one to bypass their shitty app.

That said, I don't think you can select multiple speakers, which kind of defeats the purpose of a multi room sound system. So yeah, I haven't uninstalled their app and get annoyed as fuck every time I have to use it.

[–] [email protected] 13 points 3 months ago

They deserve what they get. Obviously, they didn't take consumer loyalty seriously, and now they're reaping the consequences.