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Everyone just accepted that company's changed wording from customer to consumer
And.it very much bothers me to this day that noone cares about the implication
i also hate how hotels will now call people “guests” instead of customers. some restaurants do this too. it just makes things feel more gross and corporate. like it’s trying to force the whole “we’re all a family here” mentality on the customers
They tried to make me do that in retail, fuck that.
Oh I care but our corporate overlords dictate our culture far more than I do.
Someone else in this thread would get mad at you for using "company's" and not "companies"
Everyone also just accepted that the U.S. changed the War Department to the Department of Defense.
defending their budget more like it