Technology

58303 readers

11 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

364

Generative AI hype is ending – and now the technology might actually become useful (theconversation.com)

submitted 3 months ago by [email protected] to c/[email protected]

105 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 10 points 3 months ago (1 children)

You can just go to the order and click like 2 buttons. Chat is for when a situation is abnormal, and I promise you their bot doesn't know how to address anything like that.

[–] [email protected] 1 points 3 months ago

We can! We also know how to use web search, read an FAQ, interpret posted policies…

Some folks can’t find buttons under “My Account” but can find the chat box in the corner.

Also I suspect traditionally, you’ve been able to protect features from [ab]use by making them accessible to agents. Someone who would click a “request refund” button may not be willing to ask for a refund. I wonder how this will change as chatbots are popularized.