364
Generative AI hype is ending – and now the technology might actually become useful
(theconversation.com)
this post was submitted on 20 Aug 2024
364 points (92.3% liked)
Technology
58303 readers
11 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
There’s a big claim from Klarna - that I am not aware has been independently verified – that customers prefer their bot.
The cynic might say they were probably undertraining a skeleton crew of underpaid support reps. More optimistically, perhaps so many support inquiries are so simple that responding to them with a technology that can type a million words per minute should obviously be likely to increase customer satisfaction.
Personally, I'm happy with environmentally-acceptable and efficient technologies that respect consumers… assuming they are deployed in a world with robust social safety nets like universal basic income. Heh
You can just go to the order and click like 2 buttons. Chat is for when a situation is abnormal, and I promise you their bot doesn't know how to address anything like that.
We can! We also know how to use web search, read an FAQ, interpret posted policies…
Some folks can’t find buttons under “My Account” but can find the chat box in the corner.
Also I suspect traditionally, you’ve been able to protect features from [ab]use by making them accessible to agents. Someone who would click a “request refund” button may not be willing to ask for a refund. I wonder how this will change as chatbots are popularized.