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How can a sole trader/small business owner use AI to their advantage? (lemmy.world)

submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]

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I'm used to seeing articles about AI being used for either highly scientific uses or for generating semi-entertaining nonsense. For a personal business involving managing appointments, documenting meetings, tracking payments etc, can AI help with any of that? Other things include undertaking CPD training, occasional advertising as well as maintaining a website from time-to-time.

The people I know who don't think AI has any use for them belong in this category and work in the area of mental health, yoga teaching / training, nursing and massage therapy.

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[–] [email protected] 1 points 1 month ago

Wrong question. "I have a solution ('AI'), what's the problem it should solve?" This is the path towards micromanaging stuff that's not core to the enterprise.

Instead, try to identify specific problems in the specific context, or factors that are most relevant for success. Then see what the solution could be. That solution might be "AI", or a bunch of sticky notes, or whatever else.

Other than that: Wherever you use a new tech like 'AI', also consider the risks. For example, do you really want to outsource part of your customer relations to an unpredictable thing that sends them the implicit message that you don't care to directly communicate with them? Etc.