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That was a satisfying, then infuriating story. Thank you!
Ha, thanks. It's pretty much my only "sticking it to the man" story, so at least it's a good one.
The ending is a little less infuriating when you realize the old miser lady probably called back to get those account fees refunded (I reversed the refunds I did‡) and was told by someone else (who wanted to keep their job) that she was out of luck (those were legit fees). She most definitely would have said something like, "well, the other guy I talked to said he was going to refund two of them" (as if we don't hear that all the time) and then still being told no.
I'd like to think she reflected on that and realized that her entitlement caused her to get nothing, but people who complain like that usually don't do that kind of soul searching.
‡ Not really reversed, just didn't finalize the process after she went on her tirade.