DevOps

1687 readers

1 users here now

DevOps integrates and automates the work of software development (Dev) and IT operations (Ops) as a means for improving and shortening the systems development life cycle.

Rules:

Posts must be relevant to DevOps
No NSFW content
No hate speech, bigotry, etc
Try to keep discussions on topic
No spam of tools/companies/advertisements
It’s OK to post your own stuff part of the time, but the primary use of the community should not be promotional content.

Icon base by Lorc under CC BY 3.0 with modifications to add a gradient

founded 1 year ago

MODERATORS

Ategon

RandomDevOpsDude

206

Cloudflare took down our website after trying to force us to pay 120k$ within 24h (robindev.substack.com)

submitted 6 months ago by [email protected] to c/devops

38 comments fedilink hide all child comments

Always call out Cloudflare for their bullshit. For those working for companies in devops, share this with your teams...

you are viewing a single comment's thread
view the rest of the comments

[–] FizzyOrange 1 points 6 months ago

You've misunderstood the issues completely. They had no issue with paying more. The issue is with the extortion of demanding they pay for 12 months up front, the 40x increase (7 million visits a month is 3 visits per second on average; not huge - definitely doesn't cost $10k/month), the terrible communication, and the retaliatory shutdown of their account. If you can't see the issue with any of those I'm not sure what's wrong with you.

Consider how Cloudflare should have handled this:

Instead of connecting them to sales repeatedly, connect them to a technical team who could explain the actual issue.
Let them pay monthly (honestly based on the emails from them it sounds like there actually is a monthly option; they just were trying to strongarm them into paying for a year).
Have less insane pricing.
Give them proper warning before shutting their site down. Not "your site may be closed", but "we will close your site on XXX".

Cloudflare are the clear villains here, assuming none of this is an outright fabrication, which seems unlikely based on the similar experiences of other people. You desperately grasping at the fact that its a casino to swing the moral balance is hilarious. Why do you want to defend Cloudflare so much? Do you have shares in them or something? (Pretty sure I do.)