Do yourself a favour and read Roger Ebert's review which opens as follows:
This movie has to be seen to be believed. On the other hand, maybe that's too high a price to pay. "Highlander 2: The Quickening" is the most hilariously incomprehensible movie I've seen in many a long day - a movie almost awesome in its badness. Wherever science fiction fans gather, in decades and generations to come, this film will be remembered in hushed tones as one of the immortal low points of the genre.
I I hope a good chunk of that is earmarked for 911 dispatchers. I know it won't be, but wait times have been consistently several minutes when the standard is to answer 90% of calls in less 15 seconds.
Toronto's AG found examples that during peak volume periods when the number of call takers fell below the minimum requirement for that time period — only 6, out of the required 13, operators working.
That's 6 call takers fielding an average of 5000 calls in a city of 3 million people.
They're understaffed, underpaid, overworked, suffering PTSD, all within a toxic work environment.