Toronto

I I hope a good chunk of that is earmarked for 911 dispatchers. I know it won't be, but wait times have been consistently several minutes when the standard is to answer 90% of calls in less 15 seconds.

Toronto's AG found examples that during peak volume periods when the number of call takers fell below the minimum requirement for that time period — only 6, out of the required 13, operators working.

That's 6 call takers fielding an average of 5000 calls in a city of 3 million people.

They're understaffed, underpaid, overworked, suffering PTSD, all within a toxic work environment.