Of course, but I think when people complain about the software, it's that out-of-the-box experience they are describing. The vast majority of users are not savvy enough to flash custom ROMs, sideload, or even install a new launcher. And even for those with the expertise to do so, it's extra work.
But then that also doesn't quite address the app situation either. Android, for better or worse, is all about scalable interfaces to accommodate an infinitely wide array of devices, but most people with a tablet will tell you that they don't like "tablet" apps that are just rescaled phone apps with way too much whitespace. So there may be something to be said about the way Apple maintains iPad OS separately from iOS, with more stringent design standards to adhere to for app developers to have their iPad apps listed in their app store.
Thank the deregulation of the 80's and 90's, coupled with the internet making it easier than ever to access anything and everything.
It used to be that spreading falsehoods or political bias on network TV or the airwaves via radio could get your station's license revoked by the FCC. But Reagan killed the Fairness Doctrine, and with that out of the way, there were no barriers for Rush Limbaugh and similar ilk to make more money by saying whatever kept the hyper-conservative, over-religious pearl clutches tuning in.