I first joined Lemmy back during the big Reddit exodus of last year. I like many others wanted an alternative to Reddit, and I thought that this might've been the one. I made two accounts, one on lemmy.world and another on sh.itjust.works, in the June of last year that I used on and off for about 4 months.
At first Lemmy was exciting because it was so active. There were so many new users who were enthusiastic about turning this platform into a genuine alternative. There was a communal effort to create and interact with content, and for awhile it worked. Lemmy was truly interesting during the summer of last year. However, this stream of dedicated users started to slowly decline.
A lot of people hoped that if they were active, they would attract and retain more users to this place to the point where the community would foster interest specific communities like Reddit, but that never happened. After a few months, a lot of users lost interest and went back to Reddit where the userbase is so massive that there is an active community for just about anything.
With this reverse exodus back to Reddit, Lemmy ended up with the same groups that were active on it before hand: political extremists, tech nerds, privacy enthusiasts, and shitposters. To be fair, all these groups are larger now than they were a year ago, but that's all this platform has to offer. If you're into any of these things and primarly these things then Lemmy can be a good alternative to Reddit, but for the general masses? Lemmy is just not good.
For example, a NBA post on the NBA subreddit can get you thousands of interactions in a couple of hours. An NBA post on here will maybe get you a dozen over the course of a couple of days. The only content that will gain any traction here are tech news, political propaganda, and maybe some memes. I don't see this changing any time soon. Even if Reddit implodes, I still think Lemmy will remain a niche platform. I think this evident by the fact that this platform hasn't really progressed in a year.
This just further proves my point though, you didn't actually verify anything. Not only do we not know any of this for certain because the source didn't provide anything, but people here haven't even bothered to check the authenticity of the story.
The O'Hare website lists the restaurants at the airport and provides their website. The website provided for this restaurant is the HMSHost website. On there, they have a tab that lists their brands, and when you click on this cafe, it lists it's locations. This suggests that the company directly operates their venues. However, their Wikipedia page says that company does manage franchises, but no source was provided for this claim. Based on the available evidence, it's best to assume that the restaurant is directly run by the company. If that's the case then their policies on their website are the ones that apply to the restaurants, and they don't appear to have any sort of ban on masks.
In the thread you linked, this person claims that an employee demanded that she takes off her mask. She later in the thread mentioned to another user that the employee said repeatedly that "it's the policy". However, I haven't been able to find such policies anywhere. If you can find then I would greatly appreciate a source. She provides no further details or context. Based on the available information, there are possibilities:
I personally think is most likely to be the case. That doesn't mean that 1 and 2 can't happen or didn't, I'm just pointing out that the probability of this story being true is rather low unless we're presented with concrete evidence that prove otherwise.
Did you follow your own advice? Because her account does indeed have a very long history rage bait type content and her thread provides little substance. She claims it happened but didn't provide any details besides two very vague remarks about an employee and a picture of the resturant. This all could've happened, but the only thing we have is her word and based on her account history, her word is not that credible.
Raging over stories that have a high likelyhood of being false just because you hate corporations isn't a virtue. Criticism still needs to be based on something real in order for it to be valid.