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Our community focuses on programming-oriented, hype-free discussion of Artificial Intelligence (AI) topics. We aim to curate content that truly contributes to the understanding and practical application of AI, making it, as the name suggests, "actually useful" for developers and enthusiasts alike.
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Even a stopped (analogue) clock is right twice a day.
We had a chat bot where I worked last (SaaS support). We got rid of it because it was capable of answering less than 5% of our contacts, and was a lot more frustrating (for everyone) than just setting up new click-reply options for agents.
Yeah, that's universally my expectation when dealing with these systems. I was already queuing up my complaining-fingers when I pasted the error message to it, expecting it to refer me to some unrelated and useless documentation and make it a little more difficult for me to talk with a human (who might, 50/50, know how to solve the problem). I was not in any capacity expecting it to ask relevant questions and use them to identify the problem, tailor the link it was sending me according to what I needed to download, and then give me the link and tell me how to use it. Astounding.
When there is good documentation a specialist llm chatbot is very handy. Good job on that org.
I have fixed weird issues on Google Sheets with ChatGPT's help too, and it was way faster than trying to contact Google's business customer support.