Actually Useful AI

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Our community focuses on programming-oriented, hype-free discussion of Artificial Intelligence (AI) topics. We aim to curate content that truly contributes to the understanding and practical application of AI, making it, as the name suggests, "actually useful" for developers and enthusiasts alike.

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sisyphean

I just had one of the wildest experiences with an AI support bot: It quickly and efficiently solved my problem. (lemmy.world)

submitted 10 months ago by [email protected] to c/auai

4 comments fedilink hide all child comments

Bot: Hi, I'm Cricut Chatbot. 👋 How can I help you?

Bot: Please select a topic, or feel free to ask me a question

Me: Hi hello, I just tried to load a project and my Cricut software showed a message "Project Open Unsuccessful: TypeError: Cannot read properties of undefined (reading 'layerData')". Can you help?

Bot: Please clarify, here's what I found 👇

(Two options, I select "Javascript error messages")

Bot: Are you talking to me on the same device you wish to troubleshoot with?

Me: Yes

Bot: Which Cricut machine are you using?

Me: (I select "Cricut Maker")

Bot: JavaScript error messages are very diverse, but they are often fixed the same way. 🙂

Bot: Installing Design Space over your current version is the most normal fix.

Bot: (Link: Download Design Space)

Bot: Replace the existing file rather than making a copy of Design Space. 🗃

Me: (Selects "It works!" from the did-it-work options)

Bot: Great — happy to help!

Absolutely amazing.

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[–] [email protected] 10 points 10 months ago (1 children)

Even a stopped (analogue) clock is right twice a day.

We had a chat bot where I worked last (SaaS support). We got rid of it because it was capable of answering less than 5% of our contacts, and was a lot more frustrating (for everyone) than just setting up new click-reply options for agents.

[–] [email protected] 2 points 10 months ago

Yeah, that's universally my expectation when dealing with these systems. I was already queuing up my complaining-fingers when I pasted the error message to it, expecting it to refer me to some unrelated and useless documentation and make it a little more difficult for me to talk with a human (who might, 50/50, know how to solve the problem). I was not in any capacity expecting it to ask relevant questions and use them to identify the problem, tailor the link it was sending me according to what I needed to download, and then give me the link and tell me how to use it. Astounding.