Australia

This is what happens when conservative governments dismantle the social safety net in pursuit of profit.

System too hard to use?
Working as intended.

Every time they get a new applicant through:

Just wait till you hear about the "we've rejected your medical certificate because your medical condition is permanent - you need to apply for DSP - we've rejected your DSP application because your medical condition is not permanent" loop.

Honestly never heard it called "welfare" in Australia before. That's a new one.

Centrelink was always rubbish,even before robodebt, and the phone-in service was trained to be unhelpful. I recommend actually making the effort to go in physically, it makes a massive difference, or it used to. They still have offices in every township here in NSW at least.

I am sorry you are going through this, I hope the situation improves.

#areyouayank #haventseenhashtagsbeingusedlikethisinyearseither

https://www.theguardian.com/australia-news/2023/oct/25/centrelink-issues-28m-busy-messages-to-callers-in-only-two-months-as-wait-times-blow-out

I had an issue getting through on the phone and the app wouldn’t let me get past a certain point so I went into the local office…who after giving me a series of wrong and misleading information which I repeatedly pointed out was wrong and showed them their own website to prove it…then told me I HAD to call because they weren’t trained enough to deal with it.

The worker told me that the trick to get through, start dialling the minute before they open and finish dialling at exactly opening time. Well that kind of worked because it reduced my time on hold to….1hr 25mins. But I did speak to someone. Who couldn’t help me either. Or tell me what was wrong. Or how to fix it.