There was a time, prior to the Reaganomics Jack Welch Wall Street takeover, where many companies subscribed to the 123 rule: customers first, employees second, investors third, because when customers and employees are happy, the profit comes, as they're the ones that generate it.
That meant security, promotions, real pensions, benefits, a sense of partnership in the work being done and, in this case, EMPLOYEE BUY IN.
now it's investors 1,2, and only. That's why service sucks when you're a customer, and why most correctly treat their employer as an adversary. When employees are treated as disposable drains on company time, nickeled and dimed and underpaid at every step, threatened, scolded, and basically given zero respect, you have to be a sucker to care about your employer's needs.
When your employer has a problem and you aren't on the clock, not your fucking problem. Your employer has a problem outside of your job description's scope, also not your fucking problem.
The workers didn't set these terms, yet the owners and their blindly devoted bootlickers seem outraged when we recognize them and respond appropriately, as if it's a personal affront when you don't just take the abuse with a smile, falsely conflating being a doormat and a mark with being a "responsible adult."