this post was submitted on 22 Mar 2025
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List of support/meta communities for each instance (sh.itjust.works)
submitted 1 week ago* (last edited 4 days ago) by [email protected] to c/[email protected]
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Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I'd create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I'll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I've come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

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[–] [email protected] 6 points 1 week ago* (last edited 1 week ago) (1 children)
[–] [email protected] 2 points 1 week ago

Thanks! Added.

[–] [email protected] 5 points 1 week ago (1 children)

Dbzer0 on reddit

[–] [email protected] 2 points 1 week ago

Thanks! Added.

[–] [email protected] 5 points 1 week ago (1 children)

!feddit_[email protected] is used more than [email protected].

[–] [email protected] 2 points 1 week ago

Thanks! Added.

[–] [email protected] 4 points 1 week ago (2 children)

@[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, could we consider adding a direct link to [email protected] in our sidebar? (In addition to the links to the "Getting Started" guide and Lemmy Support)

[–] [email protected] 4 points 6 days ago (2 children)

That's a good idea. I added [email protected] to the instance sidebar. I also added a clearer link to our instance's Matrix chat.

[–] [email protected] 2 points 6 days ago

Nice!

[–] [email protected] 1 points 6 days ago

Thanks!

[–] [email protected] 3 points 1 week ago (2 children)

I don't have a working reddit account anymore, but if you find someone that needs help with setting up an account, either direct them to the matrix room or maybe be kind of an ambassador for them in the matrix room?
I realize matrix isn't the easiest or most convenient and we'll discuss alternatives.

[–] [email protected] 4 points 1 week ago (1 children)

Yes, asking people to register on Matrix so that they can register on Lemmy will probably have high drop out rates

[–] [email protected] 4 points 1 week ago

Yea I know, if they're having trouble signing up on lemmy, shoving them into matrix isn't gonna work.

[–] [email protected] 3 points 1 week ago (1 children)

Yeah, I think the fraction of Redditors (even among those who are interested in Lemmy) who already use Matrix is pretty small. Asking them to sign up for yet another service to debug Lemmy issues will turn people away.

Fortunately, kersploosh has volunteered to be an ambassador for sh.itjust.works on Reddit.

[–] [email protected] 3 points 1 week ago (1 children)

Yea, it'd also make sense to have an easier channel of communication regardless of reddit.

[–] [email protected] 3 points 1 week ago

Do you have a support email address shared between the admins? Lemmy.ca have one, and include it in the sidebar of their instance.

[–] [email protected] 4 points 1 week ago* (last edited 1 week ago) (1 children)

This honestly show be integrated as part of all UIs. A button to send you to a help forum, preferably one that does not require the user to understand what federation is.

The people who are going to see this list know what they are doing and can navigate the Threadiverse.

[–] [email protected] 3 points 1 week ago (2 children)

Most of the instances have their support community in their sidebars

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[–] [email protected] 3 points 1 week ago* (last edited 1 week ago) (3 children)

PieFed:

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[–] [email protected] 3 points 1 week ago (1 children)

Altho I didn't see anyone complain about Mbin having troubles with registration, my instance's meta community is [email protected] . It's the biggest Mbin instance

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[–] [email protected] 3 points 1 week ago (4 children)

kbin.earth has [email protected]

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[–] [email protected] 3 points 1 week ago (4 children)

@[email protected], @[email protected], @[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

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[–] [email protected] 3 points 1 week ago
[–] [email protected] 3 points 1 week ago (1 children)

@[email protected], @[email protected], @[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

[–] [email protected] 2 points 1 week ago (3 children)

I won't reveal my main Reddit account, but I just created an alt for the purpose: https://www.reddit.com/user/lemmy-kersploosh/

You can send people my way. I will do my best to help!

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[–] [email protected] 3 points 1 week ago

@[email protected], @[email protected], @[email protected], @[email protected]

Do any of you (or other admins) have a Reddit account you would be willing to reveal here? I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

Also, would you consider adding a direct link to [email protected] in the instance sidebar? (In addition to the excellent FAQ guide)

[–] [email protected] 2 points 1 week ago (1 children)

[email protected]

[–] [email protected] 3 points 1 week ago (1 children)

I think that one might be for lemmy.zip users only. @[email protected], could you confirm?

[–] [email protected] 5 points 1 week ago

Good point - we don't really have a space for this. We kind of use !home for most things, and i wouldn't moderate a post from an external user if there was a technical issue. So !home is probably the best place. (I'll update the description to reflect)

I will have a think about a support community but home is fine for now :) thanks for checking!

[–] [email protected] 2 points 1 week ago* (last edited 1 week ago) (1 children)

@[email protected], are you u/LemmyDOTwtf on Reddit? May I include your username in the OP?

Also, would you consider adding a direct link to [email protected] in the instance sidebar?

[–] [email protected] 2 points 1 week ago (1 children)

Yes and sure.

[–] [email protected] 2 points 1 week ago

Thanks! Added.

[–] [email protected] 2 points 1 week ago* (last edited 1 week ago) (1 children)

@[email protected] Do you think we might consider pinning this post? I will do my best to keep it up to date.

[–] [email protected] 2 points 1 week ago (8 children)

I can pin it

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