Support (lemm.ee)

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lemm.ee Support

You can make a post here if you're looking for support with any issues!

For general discussion about lemm.ee, please post in !meta instead.

founded 1 year ago
MODERATORS
1
 
 

What options do we have to deal with suspected downvote brigading or voting abuse on lemmy and what do we do to report it

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Just starting this week, when I first visit lemm.ee, I used to be logged in auytomatically, every time, but now I have to manually choose to login. My browser (Firefox on Ubuntu) definitely knows my username and password still.

Then, I can click around, go from page to page as I want, but if I hit F5 to refresh the page, or right click and choose the reload icon, I do get the page reloaded, but now I am not logged in.

I've tried disabling my (5) extensions but still saw this issue.

I tried completely erasing my cache in Firefox. Same issue still.

ETA: I tried explicitly logging out and logging back in (again). Same issue still.

This is only happening on lemm.ee.

Any ideas why Lemme doesn't want to keep me logged in?

Thanks!

ETA -- Thursday night: I made sure I am clearing cookies along with the cache. The problem remains. And, as @[email protected] said, the expiration date on the "jwt" cookie lemmee sets does expire in 3023. I installed an extension so I could edit that, set it to 2Dec 13 2025, saved the cookie. But still refreshing the page causes me to be logged out. This is just an annoyance at this point, not a big deal, but some sort of resolution eventually would be great. Thanks for any other ideas.

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submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]
 
 

EDIT: Solved this by adding "English" to my languages in account settings. Solution from a comment by @[email protected]

For some reason I can't see any posts/comments on hexbear or by users from hexbear. I don't have the instance blocked or muted or anything. I can click the communities and bring them up, but they don't show user content. This is specifically only on my account too. It doesn't matter if I'm on an app or on the website. There isn't anything I can find that causes this. I would like to see posts by hexbear users so this is pretty annoying.

4
 
 

I often find embedded images from other instances straight up don't appear, while embedded images from lemm.ee take a really long time to show up (and sometimes don't at all)

For example, the top comment here has an embedded image but it's not showing on lemm.ee: https://lemm.ee/post/38434336

An even weirder thing is that it thinks youtube links are also images, and tries caching them.

Example video

5
 
 

Hi, not sure if this is the right place to ask. But I noticed [email protected] only has one mod and they appear to be inactive. I can help mod it (rather than have it shut down). Thanks.

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submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]
 
 

On some communities the header image and community logo is broken, e.g. here: https://lemm.ee/c/idm

I'm the mod there, I haven't changed images since I started the community, a year ago. If I click on the Edit community button, I can see both images on the sidebar.

If I comment somewhere and link to external image with the markdown syntax ![](...) images not showing up. This works in post bodies, it only affects comments.

Created a test post here, you can see the image in the first comment is not visible: https://lemm.ee/post/38021843

Edit: This may be related: https://lemm.ee/post/37717282

7
 
 

This suggests it's likely federation issues

Edit:

Examples:

https://lemm.ee/post/37635763 https://lemm.ee/post/37621814

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submitted 1 month ago* (last edited 1 month ago) by [email protected] to c/[email protected]
 
 

I've just realised, my post weren't getting attentions

I checked, there's a federation problem with lemm.ee

https://phiresky.github.io/lemmy-federation-state/site?domain=lemm.ee

9
 
 

Hi!

So today, I made three image posts, and all of them have broken thumbnails such as this one

and it seems to be showing up broken for other users too, not just me. I'm uploading images the same as usual and the thumbnails for my older posts were fine.

10
 
 

https://lemm.ee/comment/12559687

Is it the linking of the on topic and highly relevant youtube videos?

Am I to find alternative videos to link to every time I discuss electoral reform? That's what I'm getting here. I just want to make sure that's what you want.

And would uploading the same videos with new URLs count as a new link and thus wouldn't be spam? Just trying to figure out the rules here.

Appreciate your time.

11
 
 

The servers have been really slow lately. Any updates on when this might get fixed?

12
 
 

Yes, I'm the very same ~~moron~~ person who accidentally deleted his community, then had it restored by our excellent admin / site-runner a month or two ago. Yup!

Now for today's stupid-idiot complaint:

Around June 9th I found that I could no longer display images in comments & posts. The specific problem seemed to stem from some broken code that was being auto-added, namely:

"https://lemm.ee/api/v3/image_proxy?url="

IIRC my co-mod opened a thread on this stuff around a week ago." And... in the words of the kids? "Shizzle's still broke." I.e., the code still doesn't work, and still breaks every attempt to share images.

But sadly, there's more. Namely, it seems that lemm.ee communities are no longer showing up in one of the significant FV search engines, i.e. "lemmyverse.net."

For example, one of our biggest communities here on lemm.ee, i.e. "movies" is now totally missing from the results. So, (currently) every time people look for stuff on search engines like that, lemm.ee communities will be invisible to them.

https://lemmyverse.net/communities?query=movies

13
 
 

I thought this was a boost issue, but even using lemm.ee's web site, when browsing to my Nikon subscription (https://lemm.ee/c/[email protected]) I don't see any post. If I go to the same community from lemmy.world's own site, I can see recent posts: https://lemmy.world/c/nikon I noticed the same problem in other communities (but I thought the issue was my lemmy client). Can this be fixed?

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submitted 2 months ago* (last edited 2 months ago) by [email protected] to c/[email protected]
 
 

I used to regularly put images in comments by using ![](). Suddenly that does not work anymore, help!

It stopped working for me (and also another user) a few days ago. Until I post the comment it is fine but when I post it, the url of the image is getting automatically changed into a format that does not work.

Before posting it looks like this:

![](https://i.imgur.com/yFXLOOY.jpg)

However, posting it changes the url into this (non working) url

![](https://lemm.ee/api/v3/image_proxy?url=https%3A%2F%2Fi.imgur.com%2FyFXLOOY.jpg)

I will post the same image as a comment in this thread from two different accounts to illustrate.

How did this suddenly change, I never had problems posting images in comments before?

What can I do to fix this? I like posting images in comments and would be very happy if I could go back to it?

15
 
 

So I had made a post regarding sorting posts not working, but I have noticed another issue where some communities just don't have some older posts. I have tried both on web and on android app, and it's the same, tweaked some settings too. A demo video (GIF) showcasing the problem and my account settings are attached in below Imgur link: https://imgur.com/a/8X8AQpI

16
 
 

It is showing unread messages but I have no unread message.

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I'm a mod of /c/conservative and we have a troublesome user who keeps making new accounts to evade our bans.

Please, IP ban him. I can give you the details.

18
 
 

Noticed this several days ago. I wanted to be active in this community: https://lemm.ee/c/[email protected]

However, as you can see by comparing to lemmy.ml's own version of the community, lemm.ee is not properly updating comments or point totals: https://lemmy.ml/c/tf2

When I left my own comment on a post there, it did federate to other instances, but it's not being updated on lemm.ee.

I've noticed something similar with other lemmy.ml communities, large and small. Compare:

https://lemm.ee/c/[email protected] and https://lemmy.ml/c/steam/

Politics as well:

https://lemm.ee/c/[email protected] and https://lemmy.ml/c/politics

And probably others as well. I've checked to make sure my language isn't set to undetermined and I've also tried viewing the communities while logged out.

There's also something bugged about trying to subscribe to any of lemmy.ml's communities. They appear on my profile and feed as a sub, but visiting the communities themselves, I've been stuck on "subscribe pending" for several days. Clicking the button repeatedly to make another attempt to subscribe doesn't work. Not a huge deal since they still show up in my feed, but it might be related.

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submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]
 
 

I subscribed (or think I did) to a community on another instance, but the button went from "Subscribe" to "Subscribe Pending" and has stayed that way for days (see image).

I didn't think anything of it but noticed this morning my comments posted from my lemm.ee account weren't showing on another instance (kbin.social) where I have an account. Other federated accounts are showing on both.

Is there something funky going on when it says "Subscribe Pending" or is everything working as expected?

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For whatever reason when I attempt to login on firefox or chrome from my iPhone 11, I get the infinite spinning circle. Anyone else experienced this?

21
 
 

not sure if the error is on my end, but when I try to add an icon or a banner, this error shows up

SyntaxError: Unexpected token '<', " <he"... is not valid JSON

How do I fix this?

22
 
 

I’ve been frequently having posts and replies that I’m trying to make just sit with a spinning wheel and never actually going through. I suspect this post may do the same but hopefully I’ll eventually get it posted. This happens when I’m posting to a local community or to a federated community and from both desktop and mobile (both web, there isn’t a client for my phone). Is this a known bug?

23
 
 

It seems I sometimes (most times?) don't see all the comments, or even any comments at all. Even if it under a post says "2 comments", and I click on that, I still don't see any comments. Is this a language thing? I have "Undetermined" set in my profile.

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submitted 1 year ago* (last edited 3 weeks ago) by [email protected] to c/[email protected]
 
 

Table of contents

  • What is Lemmy?
  • What is an instance?
  • How do I join a community from another instance?
  • How can I find interesting communities?
  • Why are image uploads on lemm.ee limited to 100kb?
  • How can I post images hosted on external services?
  • How can I ensure my community on lemm.ee gets found on other instances?
  • How can I take over a community with inactive mods on lemm.ee?
  • I'm still lost, how can I get assistance?

What is Lemmy?

One great way to understand Lemmy is to check out this simple infographic (author: @[email protected])

But if you want it in text form:

Lemmy is a link aggregator, in many ways similar to Reddit, but with one key difference - there is no one central authority controlling Lemmy. The code is open source, and more importantly, there are hundreds of Lemmy instances which are all independently run.

Even though instances are independent, they are all part of the Lemmy network, and thus, users of one instance can participate in communities of other instances.

What is an instance?

Lemmy instances are servers which run the Lemmy software. https://lemm.ee (where this post lives on) is one instance, but there are also many others.

There can be several key differences in instances:

  • Some instances are small and run out of home servers, some instances are large and run on commercial hardware (lemm.ee is one of the latter)
  • Each instance can define their own set of rules (lemm.ee rules are visible in the sidebar on our front page)
  • Instances can decide whether downvotes are enabled for their users (lemm.ee users have the ability to downvote)
  • Some instances may choose to limit community creation to admins only (lemm.ee allows all users to create communities)
  • Some instances have a tight focus, others are general-purpose (lemm.ee is the latter!)

If you ever find yourself unhappy with your instance, you are always free to create an account on another one and continue using Lemmy. Unlike centralized platforms, you always have another place to go!

⚠️ Lemmy supports migrating your account from one instance to another, which makes it quite painless to move. However, your post history will remain on your old account when you create a new one on another instance.

How do I join a community from another instance?

Option 1: go to the list of communities by clicking the "Communities" link on the top navbar. Open the "All" tab and you will be able to browse and subscribe to any community from other instances that at least one lemm.ee user has previously subscribed to.

Option 2: if you know the exact name of the community you wish to join (for example, [email protected]), you can navigate to the search view by clicking the looking glass icon on the top navbar. Enter the exact name of the community into the search box, including the leading "!": [[email protected]](/c/[email protected]). If at least one person from lemm.ee has previously subscribed to this community, then you should immediately see a link to open the community and subscribe to it.

Important caveat: if you are the first person to search for a community, then Lemmy will initially tell you that no results were found. Don't worry, if the community exists, then lemm.ee will begin syncing it and you will be able to successfully search for it again in a couple of minutes.

Important caveat 2: if you are the first lemm.ee user to subscribe to a community from another instance, then historical posts and comments will not be immediately synced. This is a limitation of the Lemmy software currently. However, if old posts start getting some new activity after you've subscribed (like a new comment or edit), then that will trigger a sync and the old posts should start showing up for you as well.

How can I find interesting communities?

You have several options!

  • You can browse our list of all communities. This includes any communities from other instances which have at least one subscriber from lemm.ee.
  • You can check for ads for interesting communities in [email protected]
  • You can browse (or even search for keywords) at https://browse.feddit.de
  • Similarly to the previous point, you can check out https://lemmyverse.net - bonus tip, if you set your home instance on this website, then all community links will lead to your home instance!

Why are image uploads on lemm.ee limited to 500kb?

One of the scaling issues so far with Lemmy is multimedia storage. Several instances report growing their storage by significant amounts daily - if lemm.ee grew at that same pace, I would start seeing increased infrastructure bills very quickly (within months, if not weeks).

To help mitigate this, users are asked to use external image hosting providers as much as possible. On lemm.ee, we currently only allow image uploads for images up to 500kb in size.

500kb was specifically chosen as it SHOULD cover most needs for any avatars, and possibly even simple banners for communities.

How can I post images hosted on external services?

For posts, just submit the image URL directly (in other words, copy the image URL into the "URL" field of the post you are creating).

Additionally, for text posts and comments, you can use the following syntax: ![alt text](image url), for example ![lemm.ee logo](https://imgur.com/earIilI.png) results in:

lemm.ee logo

How can I ensure my community on lemm.ee gets found on other instances?

  • First of all, you should ensure that your community looks welcoming to new users. If your sidebar has useful info and there's perhaps some activity in the community already, then new users are much more likely to subscribe
  • Once you have your new community set up, your community will soon become automatically visible in our local communities list at lemm.ee, as well as the global community indexes like https://browse.feddit.de or https://lemmyverse.net
  • If you want even more exposure for your community, I recommend making a post about it in [email protected]

How can I take over a community with inactive mods on lemm.ee?

  1. Make a post in the community you want to take over
  2. DM me (@sunaurus) 1-2 sentences about what your plans are for the community, and a link to the post you made in the community

If the community you want really has no active mods, then I will be happy to pass ownership to you!

I’m still lost, how can I get assistance?

If you feel like anything in this guide is unclear, or if you have a general question which you believe will be useful to others in the future, please just drop a comment with your question under this post and myself or other helpful members of our community can try and help you out.

If you're having any issues that you feel are not relevant as a comment here, then feel free to post a thread and tag me in our !support community.