this post was submitted on 16 May 2024
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[–] [email protected] 77 points 5 months ago (1 children)

"We deeply apologize that our corporate methods were exposed this efficiently." -Asus

[–] [email protected] 6 points 5 months ago (2 children)

The real problems is that there is no good alternative. Msi, gigabyte etc will all do the same. EVGAs customer support was great. But there producing less and less products.

[–] [email protected] 6 points 5 months ago (1 children)

Msi and gigabyte have been doing that for ages. They are cheap for a reason

[–] [email protected] 3 points 5 months ago (2 children)

So what's a good brand? Asus was pretty much always the most expensive...

[–] [email protected] 3 points 5 months ago* (last edited 5 months ago)

It kinda depends on the hardware. For power supplies, Corsair and Cooler Master are good picks, provided you're not going for the lowest end. Graphics card would probably be Zotac, XFX, maybe Inno3D.

If we're talking whole devices (like a handheld gaming device) your options become very limited

[–] [email protected] 0 points 5 months ago (1 children)
[–] [email protected] -1 points 5 months ago (1 children)

Thank you for the correction. Im sure everyone who read my comment was super confused thinking a place was making products....

Wait, no. It didn't add anything, and people are smart enough to understand the context.

[–] [email protected] 1 points 5 months ago

No need to be so touchy about it. Lots of people are learning English as a second language and appreciate the corrections. Like me.

[–] [email protected] 74 points 5 months ago (1 children)

Asus seems to be apologetic lately but shit keeps pilling up.

[–] [email protected] 36 points 5 months ago

"we're sorry (that you noticed)"

[–] [email protected] 44 points 5 months ago (1 children)
[–] [email protected] 8 points 5 months ago

That was my first thought too

[–] [email protected] 41 points 5 months ago
[–] [email protected] 39 points 5 months ago

Pffffffffffff....believe it when people start reporting not being fucked and fleeced

[–] [email protected] 35 points 5 months ago

This is exactly what happened with the motherboard fiasco last time. Spoiler, nothing changed.

[–] [email protected] 32 points 5 months ago (3 children)

Intel NUCs go to Asus for repair now. I had to send one in after it died.

  • The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn't do it
  • the initial RMA emails were instructions with different instructions in the email, PDF, and a webpage. It was the most difficult one I had to follow yet.
  • they didn't send me a delivery slip until Monday evening, RMA started on Thursday evening. Support person didn't explain that it would take multiple business days. Funny enough my device was already there before I got the prepaid one.
  • they couldn't find it for 4 weeks, I had to call in like 4 or 5 times for them to finally find it

Everything makes sense now.

[–] [email protected] 1 points 5 months ago

Fuck I just sent a dead NUC back for warranty which when I realised they've been taken over by ASUS. It's for a client too.. let's see what transpires..

[–] [email protected] 1 points 5 months ago (1 children)

Guessing Intel contracted out their warranty to Asus, who were willing to do it for the least $$ (since Asus probably knows their administration of the program wouldn't cost much with all their denials)?

[–] [email protected] 6 points 5 months ago (1 children)

Intel sold the entire NUC brand to them and I think a stipulation of the deal was they inherit the manufacturer warranty of the brand for Intel's models too.

[–] [email protected] 3 points 5 months ago

Ah, okay. I appreciate the fact check.

[–] [email protected] 1 points 5 months ago

The device was not listing as valid serial numbers and such so had to go to support and have them manually create the RMA case after they couldn’t do it

Ah, I had that happen with my monitor from them, too. It took a lot of doing just to get the case created.

[–] [email protected] 26 points 5 months ago (1 children)

This article doesn't address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.

[–] [email protected] 10 points 5 months ago (1 children)

Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.

The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that 'explanation' in writing.

[–] [email protected] 1 points 5 months ago (1 children)

Wasn't it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?

[–] [email protected] 1 points 5 months ago

GN sent in a unit that would need a stick and main board replacement, because the micro SD slot was also broken. If they say the case etc is also bad, they can just give a new unit and Chuck the old one, thus saving on labor and spending the same amount of money.

[–] [email protected] 25 points 5 months ago* (last edited 5 months ago) (1 children)

They did this 12 months ago; said the right things and did absolutely nothing to stop.

Here we are again. If you or others experience warranty fraud like which is being experienced here watch the gamers nexus video as they have details on what you can do to land them in trouble with the state. If it happens enough asus could be fined significant amount of money or even lose trade licenses.

[–] [email protected] 3 points 5 months ago

Except the “state” has plenty of evidence of fraud but has literally done nothing up to this point. The only thing that will change things if the people boycott ASUS and demand justice.

Or you know, keep writing your emails to the “state” begging them to actually do their fucking jobs and see how far that takes us.

[–] [email protected] 24 points 5 months ago (1 children)

it’s now going to revise its prices for repairs outside of warranty

That seems to ignore the other issues surrounding it

[–] [email protected] 10 points 5 months ago

Just like in the Gamer's Nexus video. At least they're consistent

[–] [email protected] 23 points 5 months ago

"We're gonna keep doing it, but feeling really bad about it all the way to the bank"

[–] [email protected] 23 points 5 months ago (1 children)

Is it because of the gamers nexus video?

[–] [email protected] 16 points 5 months ago
[–] [email protected] 16 points 5 months ago (1 children)

Its not even an apology. And not even offering to fix the people they screwed over.

Goodbye Asus. Forever

[–] [email protected] 6 points 5 months ago

I unfortunately went with them fairly recently for a video card now that EVGA is no longer making them. I would have picked something else if I'd seen the crap before.

[–] [email protected] 16 points 5 months ago* (last edited 5 months ago) (1 children)

Huh. I had a Predator monitor that was diagnosed with mysterious "liquid damage" when it stopped working. Considering it's well up and above the desk, that would have taken some work.

I'm wondering if I should try again?

[–] [email protected] 4 points 5 months ago* (last edited 5 months ago) (1 children)

Just send it in, ask for evidence for denial then send your communications and theirs to your state department so ASUS can be fined and it goes on the record. Eventually they will be threatened with heavy fines and trade restrictions if they keep comitting fraud.

[–] [email protected] 2 points 5 months ago

The problem is that you're charged for packaging, and the monitor is not exactly cheap.

[–] [email protected] 13 points 5 months ago

I haven’t trusted Asus as a brand for several years already, nice reminder to keep on avoiding any of their products for the foreseeable future.

I am still sad that EVGA stopped producing Nvidia GPus as they were my go to for a long time.

[–] [email protected] 6 points 5 months ago

I’m glad I went with the steam deck

[–] [email protected] 5 points 5 months ago (3 children)

I need to build a new pc soon. Mine is currently 10 years old and it’s showing its age. I just don’t know what motherboard manufacturer to go with! I’m currently using an asus mobo that has been great and solid for a decade, but… I want to support a good company.

[–] [email protected] 2 points 5 months ago* (last edited 5 months ago)

As far as I know they're all bad in one way or another. Gigabyte allegedly has decent support, but from my anecdotal evidence you're also more likely to need it. I've always bought Asus mobos and never had an issue with them. But I know it will not be a fun experience when it eventually happens.

I stick to their high or middle end products though, imo their budget stuff is unreliable af (and the high end is bloated with useless features to inflate prices. But sometimes you can get a good deal on them).

[–] [email protected] 2 points 5 months ago (1 children)
[–] [email protected] 4 points 5 months ago (1 children)

Under no circumstances should one go with MSI.

I'd take a gamble with asus than the shit msi put us through.

[–] [email protected] 1 points 5 months ago

Agree. I've had one MSI motherboard and it didn't last long. I've had two ASUS motherboards and neither ever had any problems. Ofc I wouldn't buy another now that this story came out though

[–] [email protected] 1 points 5 months ago

Honestly you would have better success buying from somewhere that offers own warranty not just manufacturers warranty, somewhere like Amazon, but you have to make sure it is sold by Amazon

[–] [email protected] 2 points 5 months ago

And I just bought a Steam Deck!