this post was submitted on 16 May 2024
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[–] [email protected] 26 points 5 months ago (1 children)

This article doesn't address fully enough that ASUS used the tiny blemishes as excuses to disqualify the repairs as being out of warranty.

[–] [email protected] 10 points 5 months ago (1 children)

Or that, with no explanation, they were used to classify the LCD as also being in need of replacement.

The explanation came when GN pressed them: fixing the blemishes meant switching out cases, and switching out cases meant switching LCDs. They actually put that 'explanation' in writing.

[–] [email protected] 1 points 5 months ago (1 children)

Wasn't it in for stick replacement? Why do they need to fix a microscopic blemish that has nothing to do with the repair?

[–] [email protected] 1 points 5 months ago

GN sent in a unit that would need a stick and main board replacement, because the micro SD slot was also broken. If they say the case etc is also bad, they can just give a new unit and Chuck the old one, thus saving on labor and spending the same amount of money.