this post was submitted on 05 Aug 2023
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AssholeDesign

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This is a community for designs specifically crafted to make the experience worse for the user. This can be due to greed, apathy, laziness or just downright scumbaggery.

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[–] [email protected] 178 points 1 year ago (6 children)

HP tech here. Stay FAR away from any of their consumer-grade devices. They're cheap, poorly built, and difficult for even HP techs to work on. Save your money and get something with better build quality.

Their business-class devices are okay, because most of those actually have decent build quality and are easily repaired. But stay away from their cheap devices, especially their printers (obviously).

[–] [email protected] 24 points 1 year ago

We are also an HP/HPE shop.
Like you said. Not the cheap shit. And definitely not the cheap printer shit!
ProDesk or EliteDesk (maybe even used?)

[–] [email protected] 14 points 1 year ago (8 children)

Thanks for this, good to know. I’ve had nothing but problems with my HP and had many a day of wanting to schwing it out the window.

Any particular brand out there that’s still known for decent build quality? I feel wary of them all now.

[–] [email protected] 50 points 1 year ago (2 children)

I’ve had a Brother laser printer for years now, never given me any issues.

[–] [email protected] 20 points 1 year ago

Funny. I was about to mention my brother laser toner printer. Have two. They are black and white but tanks

[–] [email protected] 13 points 1 year ago

My Brother "network" laser printer is so old, it has no WiFi or Bluetooth, just an ethernet jack and a USB 1.0 port. Seriously. 1.0. It's that old. I've only had to change the toner cartridge one time because I don't print a ton, but it's a workhorse.

[–] [email protected] 29 points 1 year ago (3 children)

Brother printers are still very decent and most importantly, not DRM ridden.

[–] [email protected] 13 points 1 year ago (1 children)

I love mine... third party toner is dirt cheap and the wireless printing actually works without a cloud service! Just make sure you update the firmware because some models ship with a bug where it won't print after it's been idle for a while.

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[–] [email protected] 9 points 1 year ago (3 children)

Get an older version of the HP printers if you like that brand. I've had Officejets 6900 and 7500 and 8500 series. Cartridges still widely available and the printers accept mortification for external tanks. I only have the 7500 now in the wide format and it's still going strong. Easy to maintain too. I do have a laser printer as well which I only use for b/w printing. Have had experience with fixing other brands in the past and by far the Brother is the most user friendly I guess. Epsons are okay and easy to find parts for.

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[–] [email protected] 160 points 1 year ago (2 children)

Hewlett-Packard is just an unhinged ad campaign for Brother.

[–] [email protected] 14 points 1 year ago

I would hate and love if this were true.

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[–] [email protected] 77 points 1 year ago (4 children)

I will never buy any HP product, just out of principle. Every single of their printers I've ever owned had broken down in elaborate ways no one understands, and what only makes it worse, is that the ink costs more than the actual hardware. Obviously it's because they're using only the most premium and exotic materials to make it.

What really nailed the coffin for the final time was my printer refusing to accept the black cartridge, claiming it was not a legitimate one, so it locked down the whole printer into some sort of self-repair loop that it never exited

[–] [email protected] 18 points 1 year ago (1 children)

I have never bought a new, consumer HP printer. Ancient business HP printers though, I have on several occasions. Those are pretty good actually, they work when you need them to, (third party) toners are plentiful, and they're cheap. Much better value than a new one.

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[–] [email protected] 75 points 1 year ago (1 children)

The first issue was buying a cheap printer.
The second issue was buying cheap HP printer.

Buy brother or do your research. If it says on some page "No USB only wireless" just don't buy it ffs!

[–] [email protected] 29 points 1 year ago (5 children)

Brother is no longer allowing 3rd party ink and toner too so do your research there as well.

[–] [email protected] 14 points 1 year ago (1 children)

Or buy a printer that uses refillable ink, such as Epson Ecotank. No cartridges - no DRM.

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[–] [email protected] 72 points 1 year ago (9 children)

Fuck HP.

This post was brought to you by the Brother Laser Printer gang.

[–] [email protected] 21 points 1 year ago

Hell yeah, brother

[–] [email protected] 12 points 1 year ago

FUCK YEAH, I got one last month. Best printer I've ever had. No, I'm not being paid to say this. Fuck HP!

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[–] [email protected] 61 points 1 year ago

I guess I'm not understanding all the comments saying "why is anyone buying printers anymore? What do you need to print at home? Just buy a Brother or don't buy one at all."

Do you really need to understand why someone wants or needs a printer? Do people need to be explaining their purchases so we can all decide if they deserve to get scammed by HP or not? It doesn't matter why they bought it, whether it's a want or a need, whether it's the "right" brand, etc. They still don't deserve to get scammed out of their money by some bullshit company that can brick their device whenever they feel like. If you pay for something, it should belong to you. Period.

[–] [email protected] 56 points 1 year ago (4 children)

Best trick in the book is to download the Windows 7 version of the drivers or software package as it is all prior to this cloud BS. Install that in your windows 10 or 11 and it will all work as intended.

[–] [email protected] 25 points 1 year ago (5 children)

Or just use linux with CUPS and you never have to let hp install spyware on your computer.

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[–] [email protected] 12 points 1 year ago (2 children)

Best trick is to not buy HP.

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[–] [email protected] 53 points 1 year ago (1 children)

Terrible printer. Among the worst purchases I've ever made. Stunningly anti-customer design choices. I will never, ever buy another HP anything.

[–] [email protected] 9 points 1 year ago* (last edited 1 year ago) (1 children)

HP is doomed, sadly. All our parents who slaved and sweated blood to build their wonderful tech, wasted, their lives pointlessly ruined. All thanks to the horrible directors and management of HP. If you know anybody who works for HP today, make sure to victimise, ostracise, belittle, denigrade and castigate and bully their entire families into submission. No mercy for these fuckers and destroyers of all that is decent.

[–] [email protected] 10 points 1 year ago

As if any other conglomerate is any better. Just don't buy the cheap bs and do your research before buying shit... >_>

[–] [email protected] 37 points 1 year ago (7 children)

Can someone explain why there's a cloud printing service involved here at all? We've been able to print over WiFi for a decade now.

[–] [email protected] 28 points 1 year ago (4 children)

Data collection is the current in trend for most tech companies. They cant scrape any data if you don't download their spyware app on your phone or use their cloud servers. Any little scrap of data they can gather from you they will sell to anyone and everyone.

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[–] [email protected] 16 points 1 year ago (1 children)

Because they want you to subscribe to their ink cartridge auto-ship service that will send you a new one and charge your credit card any time one is empty, clogged, or just because they feel like it.

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[–] [email protected] 31 points 1 year ago (7 children)

Just stop buying their product. Issue fixed !

[–] [email protected] 28 points 1 year ago* (last edited 1 year ago) (4 children)
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[–] [email protected] 30 points 1 year ago* (last edited 1 year ago)

Symbols on sticker from top to bottom:

  • WiFi
  • no USB
  • peel here

Sounds more like "This printer has WiFi, no need for USB, peel here otherwise".

But still stay away from HP consumer shit, I wouldn't even let it connect over USB.

[–] [email protected] 24 points 1 year ago

I had a customer come in on Friday because they couldn't get their brand new printer to work. When I pulled the sticker off a new hp hater was born.

[–] [email protected] 20 points 1 year ago

Man, this isnt just evil, that's stupid and lazy evil

[–] [email protected] 19 points 1 year ago (9 children)

Can't wait for either open source community, or the pirate community, for starting to jailbreak HP printers. To be honest, if I was more savvy with tech, I'd probably start taking that as a fun little challenging hobby.

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[–] [email protected] 19 points 1 year ago (2 children)

I mean the sticker has a peel up icon on the corner. They're obviously not trying to hide this, they're just pushing the user towards wifi.

Also a custom firmware bound by serial number ranges would be even cheaper than the sticker. Logic doesn't hold up

[–] [email protected] 9 points 1 year ago* (last edited 1 year ago)

You are absolutely correct.

It's not very expensive not to populate the USB receptacle on the the PCB.

Sealing the hole in the case would be easy. You could have an removable insert in the case's injection mold so there's the option not to have the hole.

If they thought two case parts were too logistically complicated, or they already made the mold and don't want to mill it out to make space for the insert, they could insert plastic plugs with permanent snaps.

If they really didn't care, they could even just put they sticker over the hole in front of an unpopulated port.

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[–] [email protected] 18 points 1 year ago

They're all as bad. Brother just sent an update to my laser jet and now third part cartridges won't work.

[–] lazyvar 17 points 1 year ago (1 children)

Apparently if you try to use the USB port it’ll stop after having printed 20 or so pages, telling you you need to setup WiFi and install their bloatware app.

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[–] [email protected] 14 points 1 year ago

When HP shows you who they are, believe them.

[–] [email protected] 14 points 1 year ago (5 children)

HP has such a storied legacy in electronics and computers .. I still use my old 48GX .. It's so sad to see this.

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[–] [email protected] 13 points 1 year ago (7 children)

I've never seen a good HP product in my entire life. Really makes me wonder why people still buy it.

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[–] [email protected] 12 points 1 year ago (1 children)

My family doesn't print in color anymore so we just have an InkJet that works wonders. Printers do not need to have an app, they don't need to be subscription based, or require you to buy specific ink/paper

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[–] [email protected] 12 points 1 year ago (4 children)

I dont know the technical knowhow or how complex will an open source printer hardware and software could be ? Like nobody ever tried building one ?

[–] [email protected] 10 points 1 year ago* (last edited 1 year ago)

I've thought of doing hardware design attempts on this before. My rough mental notes:

Ink:

  • Ink tech is mostly the heads (either piezo or thermal). There are some projects on the web where people repurpose these for other stuff, so it's doable, but you then have to rely on parts from 1st party printer makers.

Toner (aka "laser"):

  • Toner and drums are cheap and made by many 3rd parties. Design around whatever models are easiest to get clones of, don't reinvent the wheel.
  • Similar for coated fuser rollers (hot rolly bit that melts the toner to the paper).
  • To put the image on the drum you will need either a high res LED bar (only available 1st party?) or a spinning prism + laser (probably easier to get parts for to make).
  • Work around prism spinning stability issues by attaching a honking great rotational inertial mass to it.
  • Stick to single colour (single laser, single drum, single toner) to begin with; colour is the same thing x4

Paper path:

  • Modern printers folder the paper over several times in complicated ways. It's very space efficient.
  • Stuff that: do everything flat and linear. The printer will be an awkward shape (long and thin) but will be many times easier to work, test and modify.

Electronics:

  • Chuck a small SBC on it and keep the software as portable as possible to other platforms (not tied to the one micro/brand/peripheral set). This means using simple GPIO for paperpath sensors and standard buses like I2C for digital sensors. (My current work project has been burned by a microcontroller going out of stock, it would have been much better if we threw a more generic SBC at the problem).
  • Best interface to throw high bandwidth sync'd laser pulse data (image) out of? For compatibility and headache reduction maybe a USB bridge chip to some simple SRAM that gets dumped as a row when the laser starts a row across the drum. Maybe that doesn't exist.

Extras:

  • A printer that scans and prints with almost the same mechanism. Feed a page over the drum where the laser hits, record the reflected light intensity, produce a B&W (or maybe even grayscale) image from this.

Legal:

  • Do it in a country where you are free to break patents for non-commercial use
  • Commercial attempts: LOL I suspect the existing printer companies will own patents on everything including the concept of human vision. Be prepared to spend your entire life savings (and lifetime) in courts. They do NOT want more competitors.
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[–] [email protected] 12 points 1 year ago (4 children)

I am sitting here with HP's very first printer / scanner copier the PSC1200 on my right from well over 20 years ago still working fine and an HPCP1518n1 laser jet on my left that I got from govt surplus used in 2017, and it is a work horse that prints beautiful brochures for me.

I use aftermarket toner and ink with zero issues in bulk.

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[–] [email protected] 9 points 1 year ago (9 children)

How often do you guys need to print anything anyway? When my last printer broke I just bought a dedicated scanner and have been going to my local library on the rare occasions when I need to print something. If you're pissed off at HP (and other printer companies) for doing stuff like this, just ask yourself if you really need a printer at all. There's a good chance you don't.

[–] [email protected] 17 points 1 year ago

I humbly think the reasons other people have to print something is none of your business. And your personal story is no one else's. Many people, myself included, need to print stuff on a regular basis, for work, school or whatever. The post is not about that, but the scummy practices of a shitty company.

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