There is a tiny, tiny kernel of truth in that statement. And by in large, regardless of political beliefs, most people want a strong central government applying top down solutions to their problems. (Which can have it's own set of unintended issues)

An example might be single payer health care. A majority of voters would really like it. But it's one thing to say that and get it passed. But it's another whole ball of worms to create the nuts and bolts of such a system. Everyone has their own ideas about how it should work. And until you can get everyone to agree on the nuts and bolts in a democracy there will be difficulties. So unless you have the outright power, (something not so "democratic"), to say "This is how we are going to do it", you are going to probably end up with a gridlocked discussion and no healthcare. And if someone does have that power to force the answer - even it you don't like it - your democracy isn't what you think it is.