this post was submitted on 13 Apr 2024
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It boils down to moderators dropping the internalized mandate of “protecting free speech” as well as not being so literal with rules/enforcement that they can be used against the community.
If someone is consistently disrupting the community, ban them. If they’re using obvious dog whistles and arguing they didn’t technically break the rules, ban them.
With any luck, federated platforms will have an increasingly prevalent role on the internet, and affective moderation will become more of a science as more of us are provided situations in which we need to moderate.
I think part of the issue is the churn burn of mods. New mods all assume everything can be “peacefully resolved” and get taken advantage of OR they truly don’t give a shit and give safe haven to the disrupters by telling squeaky wheels in the community “they don’t break the rules so it’s impossible to ban them.”
Older mods drop the ban hammer typically more and get harassed until they’re tired of it and move on.