this post was submitted on 28 Feb 2024
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I’m not gonna sit here and tell you your experience is invalid, but having watched thousands of people interact with self checkouts I have to say yours is an outlier at least to my experience, I just see people who expect the computer running the software to read their minds. Never once have I seen a system just do something and lock up without improper input, I’m sure you’re a very bright and tech savvy person but that doesn’t preclude you from having blind spots in the POS sector which is very different than most others in tech. Scales can fall out of calibration but that is really easily fixed by a program within the systems, it would literally take ten seconds if the retailer gave a damn
Can’t help you with the Walmart tap pay though, that’s on them as a retailer and one of the many reasons I don’t shop there, although I know that’s not an option for everyone.
You know, I have to agree with unmagical on this one. It's gotten to the point where if I want to just run into the shop for a quick trip there's a mental list of things to avoid that will cause trouble. I'm of the opinion that if I have to change my behavior to avoid something putting up artificial roadblocks for me, then that system is a failure. Case in point I went to CVS to buy some cough medicine for my kid the other day and discovered that cough medicine is now age-restricted. Instead of letting me scan my driver license (you know cause the kiosk has a bar code scanner and my license has this fancy new bar code) the clerk has to come out of whatever dungeon he was in to put the mk 1 eyeball on me and give the kiosk his blessing.