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This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation. (lemmy.ml)

submitted 9 months ago by [email protected] to c/[email protected]

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[–] [email protected] 8 points 9 months ago (2 children)

Could be some bias too some cups might be more complicated to make. Still what a horrible thing to use. Can I trick it by bringing "empty cups o coffee" to the front?

[–] [email protected] 5 points 9 months ago* (last edited 9 months ago)

Most certainly will be ways to exploit it to make the numbers look good without improving quality of service (see fast food drive-thru workers asking customers to "pull up front" in order to stop the timer and artificially move the line while the customer continues to wait for food)

[–] [email protected] 4 points 9 months ago

Yeah, this will actively discourage the most experienced baristas. It takes ~15 seconds to pour some drip coffee out of a carafe, but it takes ~90s for a good quality latte or cappuccino. If your least experienced employee is “6x more productive” then your most senior, that creates a hilariously bad incentive to fire people who know what they’re doing.

Not to mention that this disincentives cleaning.