this post was submitted on 21 Jan 2024
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DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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[โ€“] [email protected] 6 points 9 months ago (1 children)

Why oh why did they use an LLM?!

[โ€“] [email protected] 17 points 9 months ago

Because some scammer told them they could fire people if they did.