Technology

58303 readers

12 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

[email protected]

161

1 in 4 CEOs planning to replace workers with AI this year, according to recent poll (ktla.com)

submitted 10 months ago by [email protected] to c/[email protected]

26 comments fedilink hide all child comments

1 in 4 CEOs planning to replace workers with AI this year, according to recent poll::For years, scholars and science fiction writers have warned about the possibility of workers being replaced by machines. Now after the world of artificial intelligence took a giant leap forward in 2023, it appears we are one step closer to that becoming a reality. Executives of some of the largest and most powerful companies in […]

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 4 points 10 months ago

I mean, yes and no. If your company is constantly fucking up and constantly having to fix things for customers yeah, but if you're actually providing good service and products to begin with, customer service is more about retaining your existing customer set by keeping them so happy with how you've treated them that they wouldn't consider an alternative. I know we're well beyond the era in history where companies are worried about pesky things like "customer satisfaction" or "long-term profits" but it doesn't mean that classic principles don't apply: companies just stopped giving a shit about them.