this post was submitted on 18 Jan 2024
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homeassistant

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Home Assistant is open source home automation that puts local control and privacy first. Powered by a worldwide community of tinkerers and DIY enthusiasts. Perfect to run on a Raspberry Pi or a local server. Available for free at home-assistant.io

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[–] [email protected] 0 points 10 months ago (1 children)

that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems

[–] [email protected] 16 points 10 months ago (1 children)

If they have a good support team they already have a form letter for "you are using this product in an unsupported way" and it takes about 30 seconds to process them.

[–] [email protected] 16 points 10 months ago (1 children)

And let's be honest, someone with the tech knowhow to set up home assistant isn't going to ask Haier for help

[–] [email protected] 4 points 10 months ago

Yea I don't really contact a company unless someone on a forum specifically says that's the best way to resolve the issue (ex. Account authentication related bugs). Either that or it's specifically related to my purchase

Pretty sure that's the case for my less tech-savvy friends and family too