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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by [email protected] to c/[email protected]

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[–] [email protected] 18 points 10 months ago

We had a CVS Pharmacy location near me that decided to leave that location. Self checkout there was based on assuming everyone was a thief. All their wounds were self inflicted. Almost everything was locked up and you could never find someone to get your item for you. The genius management thought it was going to help profitability by deterring theft. Instead it was a deterrent to willing and eager customers wanting to buy their stuff. When you step over a dollar to get to a dime, your business is on borrowed time.