this post was submitted on 15 Jan 2024
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When self-checkouts were first rolled out, my friends and I loved them.
As twenty-something introverted nerds, it helped a lot when buying "embarrassing" things like condoms.
You didn't have to have the checkout person giving you the stink-eye because they're ultra religious or something.
Now, twenty-some years on, they've been abused to the point that some places they're all that's ever open, Target and Walmart seem to be the biggest offenders there. When there's a line down three different aisles because the self-checked is so backed up, it's defeated the purpose of creating "efficiency."
However, I've noticed that about a lot of business practices lately. We've rounded the bend and they're still doing things that aren't actually producing efficiency anymore. Like staffing with nothing but a skeleton crew, so anytime someone calls out sick, everything falls apart because you're short a person. Personal opinion, but if one person missing work wrecks everything, that's not an efficient way to schedule people.
It's proof that these MBA business school chucklefucks are just repeating the shit they tell each other ad nauseum, because when it comes to real-world results the results are abysmal and inefficient.
No it's probably the method that lands the most euros into the shareholders pockets, regardless of the effects in other places. Dollarstore in the US is this but then at an extreme, John Oliver did a nice piece on it.
Link to said piece
The Walmart self checkout layout is generally just bad. Because they are paranoid about theft, it's setup to make it easy for the worker monitoring to make sure nothing fishy is going on. However, that means that the customers that want to checkout often can't see what's open.
This creates lines as the machines aren't fully utilized.
But further, it's often the case that for whatever reason these machines need an employee to interact. With 10 machines running at full capacity, that means longer waits for everyone because 3 machines are waiting for an id badge scan.
Walmart can solve some of these problems with more employees but that cost money.
Walmart is the only place where I've been stopped during the checkout process because the camera system thinks I'm stealing.
I'm a nerd that tries to minmax my self checkout by putting items in the cart or handbasket in a manner conducive to efficient removal. I'll position the cart on my left, scanner in front, bags on right, and go as fast as the scanner will register the barcode and display the item on screen.
This works wonderfully everywhere else and I find it rather fun. I can count on Walmart to flag me at least once every trip (even though I slow down there for this reason), with the screen showing the flashing "POSSIBLE THEFT" message and video of me swiping an item quickly across the reader.
Maybe I should start parking the cart in the middle of the pathway like every other Walmart shopper and taking twenty seconds to dig every item out of the bottom of the cart before meandering around looking for where I set down the handheld scanner.
That’s just lean. If one employee is sick, everything falls apart. If the delivery of a specific part to the production line is delayed, everything stops.
It’s all very intentional, because it’s lean. Having buffers of any kind costs money, while making everything lean makes it cheaper to run your company. As usual, all of this is also reflected on profits and dividend income.
edit: splling and gremmar
And it pushes the cost of redundancy into the backs of the workers who didn’t call in sick, and have to work more hours or more tasks in a day or risk being responsible for an underperforming store.
If it actually hurt monthly profits, they wouldn’t do it. The fact that it may hurt longer term profits—through delays, employee retention, or quality control—either isn’t understood by the C suite, or they just don’t care.