this post was submitted on 09 Jan 2024
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Work has been a bit wild, the two new people at work (who joined a month after me) are thinking of leaving.
It's insane, the phones have been going nuts, they want us to priotise the new inquires while also staying on top of all the emails to complete. But the phones have been going nuts so we're behind. Shit flows downhill so upper is shitting on middle, shitting on us. They've introduced KPIs but averaged it over 8 hours instead of 7 (2x 15 min breaks, 1x 30min lunch) so they don't make sense.
On breaks, we're always behind. We have to take them in order, so as the late shift I don't have lunch until 3pm.
The office is an echo chamber, so quite loud, but they want us in office full-time. Not feasible when clients can hear the other operators so clearly they think the lines have crossed.
I could go on. I think if the other two and I left, it'd leave the business in complete shit. I'm smashing their stupid KPIs, but I want to cry everyday from the utter mismanagement of the call centre. It's bush week every day and I'm tired
/endrant