this post was submitted on 09 Jan 2024
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I work on copiers for a living. Seriously, fuck HP.
I swear they're designed not to be worked on. Just speaking of the fuser on any Laserjet photocopier, they heat up and cool down constantly. Obviously stuff is going to break and it needs to be repaired.
HP says fuck you! On the little desktop printers, on some models, you have to take all plastic panels off, and they all connect to each other so good luck getting it put back together right. They're built exactly like a rubix cube. I literally clip off plastic tabs and just leave it. The customer never knows.
I've been through official HP training. They told me "we can't teach you on a specific model because we average a new model every month, so we'll just give you a ball park on what to look for"
I stopped calling HP support because they don't even know their own machines. Shout-out to Laser Pros, they're the best.