this post was submitted on 03 Jul 2023
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A friend of mine bought a new Model 3 at launch here in Germany. He had to drive a couple of hundred kilometers to pick it up in a city with a port. When he arrived, he was escorted to a warehouse with 100s of Teslas in it. His was actually outside in the parking lot. He was told that he could inspect the car for one hour to find potential faults like panel gaps, scratches in the paint or runny paint (it had been raining the night before and the car was still wet lol).
He found two fault which were going to be sorted out for him no charge. He told me this while we were sitting in the vehicle and I said "oh, so stuff like this scratch in the dashboard here?" and he looked at it and said "... I haven't even noticed that one -_-"
All in all a very strange way to sell a car and pretty unheard of, especially here in Germany and with a brand new car.
Tesla is weird here in they don’t have “regular dealerships”. You buy direct from the manufacturer, instead of a private owner dealership chain. Idk how Tesla deliver cars specifically but every time I’ve bought a car you test drive it, then you look it over. You see if it’s missing anything like floor mats or they are adding something like clear vinyl or CarPlay they give you basically an IOU for those thing. Also, if you notice anything like a ding or scratch you get that in writing too. I usually don’t take delivery until everything is there/fixed so I don’t have to go back and forth 10 million times. It sounds like your friends experience was pretty similar.
I have however been inside their service center and know quite a few Tesla mechanics. That’s run quite differently to other dealerships service depts I’ve been in.