this post was submitted on 03 Jul 2023
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Hey thank you so much for your help and personal experience
First point (transferring) - this confirms my expectations and my experience with requesting a transfer. This sounds like the easiest way. I would expect to have to go the initial route if the current g-parent didn't live here which luckily they do
Second point (concession) - Thanks for this, I've had one company backdate it by a year before, I see what this one says. According to the DFFH, concessions can be backdated for 12 months or the concession start date - whichever is more recent. I'll give this a go before transferring retailers
I appreciate the detailed response, thank you!