this post was submitted on 01 Dec 2023
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Yeah,same for me. I avoid non-chain-operated hotels for that meanwhile - they are usually worse and often the owners are on such a high horse that they expect you to be thankful to spend your money there. With hotel chains you at least have a central customer support you can complain to.
Last highlight: Was in a mid-market private hotel (no chains around there) and on the first evening my toilet seat broke. I mean, yeah, I am a little bit overweight but not nearly enough for that being the cause normally, so very likely it was just wear. Happens, no biggie.
The reaction of the owner was the reason why I will never visit that establishment again - and neither will any of my staff: First they tried to ridicule me/accused me of intentionally vandalism, then they tried to make me put it through my insurance (won't fly, they won't pay a thing unless they can prove proper maintenance). And then she took 5 days to repair the bloody thing.
Saw her treat her staff incredibly bad as well...so..
Yeah, neither my staff nor me will come back. That makes them lose around 10k in income. But hey, it's just "that remote working thing" and "everything getting more expensive". Nope. It isn't. It's them.