this post was submitted on 01 Dec 2023
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This is the best summary I could come up with:
The backlash against self-checkout is growing, and stores are starting to dial back on the technology after it exploded over the past few years.
Customers at Booths also frequently misidentified which fruits and vegetables they were buying when prompted by self-checkout machines.
One study of retailers in the United States, Britain and other European countries found that companies with self-checkout lanes and apps had a loss rate of about 4%, more than double the industry average.
Stores have tried to limit losses by tightening self-checkout security features, such as adding weight sensors.
But additional anti-theft measures also lead to more frustrating “unexpected item in the bagging area” errors, requiring employees to intervene.
Wegmans last year ended a mobile app that allowed customers to scan, bag and pay for groceries while they shopped after reporting losses.
The original article contains 602 words, the summary contains 132 words. Saved 78%. I'm a bot and I'm open source!