this post was submitted on 29 Nov 2023
119 points (96.1% liked)
Asklemmy
43948 readers
840 users here now
A loosely moderated place to ask open-ended questions
Search asklemmy ๐
If your post meets the following criteria, it's welcome here!
- Open-ended question
- Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
- Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
- Not ad nauseam inducing: please make sure it is a question that would be new to most members
- An actual topic of discussion
Looking for support?
Looking for a community?
- Lemmyverse: community search
- sub.rehab: maps old subreddits to fediverse options, marks official as such
- [email protected]: a community for finding communities
~Icon~ ~by~ ~@Double_[email protected]~
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I pretend to be another call center. Or an IVR.
"Thank you for calling Punkadye Laboratories and Archives. My name is Terry. May I have your GSN number please?"
I don't know what a GSN number is; just something that I made up. Once in a while, I get an actual person, but I insist that I have "their latest GSN or a recent invoice," before I continue. I have "a call center voice," and can reasonably fake gender neutral.
Sometimes I answer, "Thank you for calling Punkadye Laboratories and Archives. Please listen closely, as our menu options recently changed. If you know the number of your party's extension, you may dial it at any time. If this is a billing question, please press 1. If this is technical support, please press 2."
Rarely does the call get past the press one part. Often this cuts the latest wave of calls quickly.
They've ALWAYS changed... ๐ญ
How is it recent? This is recorded. When you said "recent", did you make a little note take that word out it a month or so?
The person who recorded our IT department's ivr message hasn't worked here for almost a decade, but the message still says "the options have recently changed.."